Job Description

Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Bachelor's degree Experience: 3 years to less than 5 years or equivalent experience

Work setting

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Media organization

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

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1 to 2 people

Screening questions

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Are you authorized to work in Canada? Are you available for shift or on-call work? Are you available to start on the date listed in the job posting? Are you willing to relocate for this position? Do you have experience working in this field?

Employment terms options

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Evening Shift Flexible hours

Employment terms options

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On call Day Weekend

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Bonus Group insurance benefits Life insurance Registered Retirement Savings Plan (RRSP)

Long term benefits

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Maternity and parental benefits

Other benefits

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Deferred Profit Sharing Plan (DPSP) Learning/training paid by employer On-site amenities Paid time off (volunteering or personal days) * Team building opportunities