Job Description

Triware Technologies are excited to welcome a new Technical Support Representative to our growing team. In this role, you'll work closely with our managed services and sales teams to deliver reliable, industry-leading solutions for both new and long-standing clients.

If you're passionate about solving technical challenges, thrive on providing exceptional customer service, and enjoy creating seamless IT experiences for a diverse client base - this opportunity is for you!

About Triware:

For over 30 years, Triware Technologies has been a trusted leader in the IT sector across Newfoundland and Labrador. We are proud to be:

Constantly evolving and learning in the fast-moving technology industry. Supporting a wide range of established clients across industries. Partnered with top-tier technology vendors to deliver best-in-class solutions. Dedicated to diversity, inclusion, and a healthy workplace. Socially conscious and committed to giving back to our community.

What You'll Do:

Install and configure hardware and software systems while troubleshooting technical issues. Collaborate with clients to understand and address their IT needs. Recommend improvements to systems, processes, and procedures. Continue to grow your knowledge of emerging technology, products, and best practices. Deliver professional, friendly, and solution-focused support. Maintain customer data and prepare activity reports. Follow up with clients to ensure resolution and satisfaction. Partner with our sales team to provide reliable, client-focused technical solutions. Train helpdesk personnel by providing troubleshooting procedures and techniques.

What You Bring:

5+ Years of experience in a technical support or IT service role. A degree, diploma, or technical certification in Information Technology, Computer Science, or equivalent education and experience. Strong knowledge of PC hardware, software, networking, and business applications. Vendor and/or industry certifications (considered an asset). Excellent communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment with minimal supervision. Analytical problem-solving skills and sound decision-making abilities. A strong commitment to customer service, able to support users at all levels of an organization. Reliable personal transportation for client visits and on-site support.

What We Offer:

Competitive salary package. Comprehensive health and dental benefits. RRSP contribution program. Opportunities for ongoing training and professional growth. A flexible, supportive, and collaborative work environment.
If this sounds like the right next step in your career, we'd love to hear from you!

Apply by sending your resume to: Josh Youden | People & Culture | hr@triware.ca

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

Dental care RRSP match
Application question(s):

Do you have access to reliable personal transportation?
Experience:

Technical Support or IT Service: 5 years (required)
Language:

English (required)
Work Location: In person