Job Description

At Rogers, we put our customers first in everything we do. We\'re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they\'re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you\'re someone who\'s excited by a challenge, takes initiative, and moved to make a difference, you\'ll find success here. We\'re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you\'re up for the challenge and the fun? If so, consider the following opportunity:

Rogers Community Operator, Seaside Wireless, is currently recruiting for a Technical Service Representative in our Sydney office to oversee the cable and wireless networks.

We provide high-speed Internet service to rural Nova Scotians with a network that spans 33K square kilometers using fixed wireless technologies such as Cambium Network (Canopy) and Ubiquiti Network equipment. In addition, a number of green technologies are utilized throughout our network coverage area. Seaside Wireless Communications Inc. boasts one of the largest fixed wireless networks in North America. Our combined networks span from Cape Breton Island to Halifax County and as far west as Cumberland County.

QUALIFICATIONS:

Must have a minimum Grade XII or equivalent.

CompTIA certifications and asset.

Post secondary education in an IT field considered an asset.

Previous experience in technical service preferred.

Demonstrated previous troubleshooting skills.

Excellent communication and telephone skills required.

Above average computer skills with a variety of programs and hardware.

Must be detail oriented.

Have ability to work well with others.

Be able to work with minimum supervision.

Experience with computer repair.

Willing to take responsibility for their work and respond to company needs; i.e. work extra time as required to meet deadlines.

RESPONSIBILITIES:

Answer customer inquiries and provide technical support for service quality issues and other IT related issues.

Answer inquiries for installation team members and provide support with non-technical customer issues.

Troubleshoot computer issues to resolution i.e. hardware, software, e-mail, web server, and phone.

Be customer driven.

Maintain billing, payment and other financial records on customers.

Inform customers concerning scheduled outages and other service interruptions.

Document all customer interaction in support database.

Provide support and backup to the Customer Service Department as required.

Hands on computer repair.

Keep work area clean and orderly.

Adhere at all times to all applicable health and safety policies.

Perform other duties as requested by the department or supervisor.

As part of the Recruitment process, you may be required to complete a criminal and or credit background check

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 500 George St Suite 140 (7746), Sydney, NS
Travel Requirements: No Selection
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 291233

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Customer Experience

Location:

Sydney, NS, CA

Being a Rogers team member comes with some great perks & benefits including:

\xc2\xb7 Health & well-being benefits
\xc2\xb7 Donation matching
\xc2\xb7 Paid time off for volunteering
\xc2\xb7 Wealth Accumulation including: Pension plan & Employee stock options
\xc2\xb7 Generous employee discounts
\xc2\xb7 Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of podcast with Dr. Sonia Kang.

Rogers Communications