Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It\xe2\x80\x99s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we\xe2\x80\x99re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Pr\xc3\xa9sentation de l\'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la s\xc3\xa9curit\xc3\xa9. C\'est la constante qui permet aux gens d\'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s\'occuper d\'un patient ou d\'obtenir son dipl\xc3\xb4me.

En tant que leader mondial de la s\xc3\xa9curit\xc3\xa9 publique et de la s\xc3\xa9curit\xc3\xa9 des entreprises, nous cr\xc3\xa9ons et connectons les technologies qui aident \xc3\xa0 assurer la s\xc3\xa9curit\xc3\xa9 des personnes l\xc3\xa0 o\xc3\xb9 elles vivent, apprennent, travaillent et se divertissent. Notre \xc3\xa9cosyst\xc3\xa8me technologique int\xc3\xa9gr\xc3\xa9 unifie les communications critiques, la s\xc3\xa9curit\xc3\xa9 vid\xc3\xa9o et le contr\xc3\xb4le d\'acc\xc3\xa8s, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle \xc3\xa8re en mati\xc3\xa8re de s\xc3\xa9curit\xc3\xa9 publique. Apportez votre passion, votre potentiel et vos talents \xc3\xa0 une carri\xc3\xa8re qui compte.

Department Overview Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion\'s cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.



We are seeking a Technical Customer Support Rep Tier I to join our Solutions Delivery team. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customer\xe2\x80\x99s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.

Responsibilities:

Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier II team

Assist inexperienced or nontechnical end users in resolving issues

Diagnoses browser and networking issues

Records and/or maintains accurate information within ticketing system

Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided

Work in a team environment

Coordinating, working with and following up on work performed by field techs

Qualifications:

High School diploma or College

2+ years of Inbound/Outbound Technical Support Center experience

Customer facing experience preferred

Proficient in configuring and troubleshooting production services a plus

Possess technical aptitude for performing technical tasks to resolve customer issues

Ability to work in a high intensity, fast paced environment

Must have excellent customer service skills and manage time well, working with multiple clients at the same time

Must be able to communicate empathetically, logically and clearly

Basic Requirements

High School diploma or College Degree in Administration, IT, or Technology

Customer Service experience

Technical Support in a Call Center environment

Travel Requirements None

Relocation Provided None

Position Type Experienced

Referral Payment Plan Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d\xe2\x80\x99\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re d\xe2\x80\x99emploi. Nous accueillons favorablement la diversit\xc3\xa9 au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicap\xc3\xa9s.

Motorola Solutions