Job Description

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Within the family there is a range of technical on-site/bench functions. The family of jobs is focused on managing the onsite/bench delivering of hardware support services, post-sales or break-fix service delivery support, installation and configuration for customer environments. Deliver reactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. They provide direct post-sales on site technical support for reactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as account retention.

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
• Provide software service, post-sales or service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and Customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options .
• Solve technical problems on an assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.
• Provide advanced support for low-end/mid-end and high-end products .
• Provide break-fix reactive support and installation for high- end products.

Education and Experience Required:

• Minimum Diploma/ Associate Degree (technical field) equivalent with 3 years of working experience in related fields, or Degree holder with 2 years relevant working experience.

Knowledge and Skills:

• Demonstrate thorough knowledge of organization and policies.
• Demonstrate comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
• Ability to build and maintain ongoing relationships with Customers, peers and support partners.
• Ability to perform while under high-pressure situations.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

DXC Technology