Job Description

About Us
Founded in 2015, Deep Genomics is a drug development company that aims to revolutionize medicine by leveraging expertise in artificial intelligence (AI) and genome biology. We have built the world\xe2\x80\x99s first, and by far the most advanced, AI platform that is able to untangle the enormous complexity of RNA biology and find the best targets, mechanisms, and molecules. We take immense pride in our team of people whose backgrounds span a diverse range of disciplines including those found in a traditional biotechnology company, as well as machine learning, laboratory automation, and software engineering.


Ideal Candidate
The ideal candidate should have extensive knowledge and experience in both Apple and Windows operating systems and a strong understanding of hardware and software. They should have experience in troubleshooting, diagnosing, and resolving technical issues in both systems. The candidate should also have experience in managing computer systems, including the use of MDM software. Additionally, they should hold a strong understanding of security practices and be able to implement measures to ensure that all systems are secure and up to date. Finally, they should have experience in managing and coordinating technical projects and be able to provide technical guidance and support to other members of the organization in a friendly and professional manner.

What you will do:

• Own support tickets and requests from creation to closure using our support platforms (Slack, Zendesk)
• Troubleshoot technical issues and provide solutions promptly
• Procure and provision hardware and software for employee use
• Manage Google Workspace access, security and configuration
• Repurpose computer hardware within the organization
• Facilitate ad-hoc tasks in multiple locations
• Process and validate billing for various products and services
• Maintain a strict inventory of company assets, both physical and digital
• Create and maintain support documentation for the internal use of computer systems and software
• Onboard new employees in the use of hardware, software and services

What you bring:

• 3+ years of proven experience working in a direct technical support role involving support of Apple and Windows systems
• Excellent problem-solving and communication skills
• Experience working with helpdesk systems such as zendesk
• Knowledge of computer hardware, software, and networking systems
• Ability to troubleshoot technical issues
• Experience with MDM platforms such as Jamf Pro
• Experience installing and configuring computer systems and applications using MDM platforms and automation
• Ability to stay organized and prioritize tasks
• Comprehensive knowledge of Google Workspace
• Knowledge in the assessment, implementation and evaluation of security best practices for Google Workspace, Apple and Windows hardware
• Ability to instruct and onboard new employees to company systems and procedures
• Ability to work independently and as part of a team on tasks and projects

What we offer:

• A highly competitive salary and meaningful equity compensation (ESOPs)
• A wide array of company-paid benefits
• Exceptional opportunities for learning and growth working alongside the world\xe2\x80\x99s best team
• An opportunity to work alongside a bright, collegial, highly motivated team working at the intersection of the most exciting areas of science and technology

Deep Genomics thanks all applicants, however only those selected for an interview will be contacted.


Deep Genomics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.