WHAT'S THE ROLE?
The role of Technical Support Engineer is responsible for ensuring internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti products. This position creates engineering product submittals for field personnel to facilitate the sale of key products.
WHO IS HILTI?
Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
Provide technical sales support through telephone and email related business
Create engineering product submittals for field personnel to facilitate the sale of key products
Meet assigned deadlines for project assignments
Remain current in the knowledge of building codes relative to the application of Hilti products
Understand and apply approvals and listings for Hilti products correctly in verbal and written communication with customers
Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
Collect customer data and provide leads to field engineers in order to maximize coverage and penetration in the field
Provide field engineers with corporate support and relevant product information
Complete smaller projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti field engineers and sales personnel
Protect Hilti from liability exposure through utilization of sound engineering judgment
Additional duties, as assigned
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