Job Description

Requisition ID: 182955

Tangerine is Canada\'s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It\'s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada\'s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerine\'s business systems.
The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Voice and Data Communications, Business and Web Applications and Strategic Technical Planning.

The Technical Support Analyst is responsible for the implementation, administration, and technical support of Tangerine\'s Wintel Active Directory environment from an installed applications perspective. The Technical Support Analyst will combine solid technical knowledge, strong analytical skill and hands-on working experience in the administration and support of the Windows/Linux x86 platform, maintaining a highly secure, reliable and optimized operating environment. The Technical Support Analyst of Applications will report directly to the Team Lead of Technical Support and Services, Applications or to the Manager of Application Support.

WHAT YOU WILL BE DOING:

• Administration, maintenance and technical support Enterprise Active Directory, CyberArk, Basware and all the Microsoft suite of products (SharePoint, SCCM, SCOM, Office 365, Exchange, Orchestrator, Skype for Business, Yammer)
• Implementation, administration and maintenance initiatives of the BlackBerry environment, from server to user handhelds
• Procurement, administration and support of mobile devices such as Androids, iPhones, iPads and mobile hubs
• Administration, maintenance and technical support of the McAfee Endpoint Advanced suite of products
• Assist with the selection, design, build, and implementation of new Windows/Linux hardware and operating system technologies as well as supporting Tangerine standards and usage guidelines
• Assist with the administration and maintenance of an Enterprise Active Directory environment.
• Administration and support of the MAC backend environment
• Assist with the forecasting of Windows/Linux technology capacity requirements as per lease schedule, as well based on business and internal IT infrastructure growth
• Provide 24x7 support for Active Directory Wintel Server applications in a production environment as required
• Assist with the administration, maintenance, optimization, operating system patch management and technical support of the production and development environments
• Assist with the administration, maintenance and technical support of the ESXi VMware, XenApp virtual platforms
• Must ensure availability, reliability and scalability of all Windows/Linux servers/storage which includes all application, file and print and BCP servers
• Evaluate and recommend server-based solutions to meet changing business requirements to allow staff to work and support the business remotely
• Coordinate and ensure compliance with Windows/Linux Server disaster recovery and contingency plans to assure the rapid recovery of systems in the event of an emergency of disaster
• Actively participate in the evaluation and selection process for new Wintel infrastructure technologies
• Required to be available outside normal business hours
• Required to carry mobile device and pager to handle 7x24 support issues

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? - WE\'D LOVE TO WORK WITH YOU IF YOU HAVE:

Education/Experience
o University or College Degree
o 3+ years of demonstrated hands-on experience in system administration supporting a large scale, mission critical enterprise infrastructure

Technical Skills
o Hands-on and in-depth knowledge of server hardware (NIC, RAID, SCSI) and Windows technology
o Hands-on and in-depth knowledge of Windows Server 2008/2012 Active Directory environments, domain controllers and replication, Microsoft Active Directory Integrated DNS, LAN/WAN topology, Office 2010/2013, Windows7
o Working knowledge of routing, VPN, firewall and system security
o Excellent knowledge of and hands-on working experience with Microsoft Exchange, SharePoint, IIS, SCCM, SCOM, Lync, ESXi VMware and Hyper-V
o Solid troubleshooting abilities, both proactive and reactive

Abilities
o Demonstrated excellence in documenting complex enterprise level systems and procedures
o Able to proactively share and communicate complex technical and procedural information

Attributes
o Logical thinker, step oriented problem solving
o Good verbal and written communications, including presentation skills
o Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies

WHAT\'S IN IT FOR YOU?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don\'t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank\'s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank