Job Description

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we\'re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada\'s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let\'s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Technical Operations has an exciting opportunity for you if you are striving to work in a motivating, dynamic, fast-paced environment as a Technical Specialist Headend Operations. We are looking for a responsible and passionate individual who will support the National Headend Operations team. This is your chance to demonstrate your skills and competencies in a rapidly changing equal opportunity environment. We look forward to meeting with you and helping you succeed in this opportunity.

Supporting all channels your accountabilities will include:

• Lead the development and continuous improvement of, and compliance of headend-related processes and procedures for Incident Management, Change Management, Problem Management, Preventive Maintenance, Operational Acceptance, Spares Management, and Security.
• Identify opportunities and drive improvements in reducing MTTR, to improve customer experience or reduce waste.
• Work with other departments such as Technology, Engineering, Planning, NOC, Platform, and others to participate in or initiate cross-functional team initiatives to drive continuous improvements.
• Identify chronic headend issues and drive the root cause analysis then resolution by working with the Platform teams and vendors as required.
• Work with Equipment Engineering and Network Implementation to evolve the headed equipment and/or installation standards and ensure compliance with the standards.
• Ensure the required documentation and tools to effectively support the existing services, equipment, and facilities are available and updated as required.
• Establish headend training and test equipment requirements, identify gaps, and develop a plan to address the gaps to effectively support existing services and technologies including a training plan and maintaining a job aid for new hires.
• Identify the requirements for tools, test equipment, training, spares, and standards for new services and technology introduction.
• Assisting in the preparation and managing of operating and capital budgets.
• Monitoring all key network performance metrics and objectives as assigned under Performance, Finance, Customer Focus, and Process platforms.
• Build an understanding of industry trends and contribute to the implementation of standards and practices for areas of domain expertise.
• Prepare impactful presentations on products and solutions and present them in front of internal and external partners.

What you will bring:

• Cable industry experience is required.
• Knowledge of Cable Labs, CSA, and utility standards is required.
• Technical Writing Experience is required.
• Knowledge of RF and fiber optic architecture and the maintenance processes.
• Strong organizational, communication, and presentation skills.
• Demonstrated ability to manage multiple projects and work streams.
• Deep technical expertise and strong problem-solving and data analysis skills.
• Excellent verbal and written communication skills with the ability to deliver complex technical information clearly and concisely to a variety of audiences.
• General understanding of the company\'s overall business operations and products.
• Quality Management designation or a commitment to quality performance and teamwork across multiple disciplines.
• Project Manager designation or you are detail-oriented with an aptitude for tracking progress across many disciplines.
• Program Manager designation or demonstrated leadership skills in strategy and planning.
• An agile mindset supporting an agile working environment.
• Post-Secondary education preferably in a technical or engineering discipline required.
• 6 - 10 years of experience required.

Schedule: Full time

Shift: No Selection

Length of Contract: Not Applicable (Regular Position)

Work Location: 7810 Keele Street (906), Concord, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Engineering

Requisition ID: 285030

At Rogers Digital, our team doesn\'t shy away from big ideas - we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we\'re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @

Together, we\'ll make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what\'s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

Posting Notes: Digital & Technology

Location:

Toronto, ON, CA Concord, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

\xc2\xb7 Health & well-being benefits
\xc2\xb7 Donation matching
\xc2\xb7 Paid time off for volunteering
\xc2\xb7 Wealth Accumulation including: Pension plan & Employee stock options
\xc2\xb7 Generous employee discounts
\xc2\xb7 Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of podcast with Dr. Sonia Kang.

Rogers Communications