Our Digital & Technology team wakes up every day with one goal in mind \xe2\x80\x93 to connect Canadians to the people and things that matter most. Collectively, we\xe2\x80\x99re proud to support 30 million Canadians each month.
We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada\xe2\x80\x99s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.
Come play a key role in building the future of innovation in Canada, Let\xe2\x80\x99s make your possible.
Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That\'s Rogers. A leading communications and media company where people come to do great work. Right now, we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.Field Technical Specialist

Responsibilities Include:

• Network problem analysis at District and Patch level to improve service restoral KPI\xe2\x80\x99s
• Ensure proper coordination of commissioning activities and quality control on new site and augment in service acceptances
• Provide team analysis, coaching and improvement for District optimization activities
• Periodic review of spares, test, phone and fleet inventory with updates to District Manager
• Review IMT performance and accuracy and mentor Technicians to ensure knowledge transfer and best practice, working with the District Manager to improve individual and team performance
• Review data accuracy of sites and ensure Technicians keep Remedy, site folders and PM notebooks are complete and up to date
• Assist in administrative functions as delegated by the District Manager to support the team
• Shift work or overtime as needed and coordination and quarterbacking of emergency events
• Travel throughout the district as required.
• This position does not have assigned sites, but does retain enough field-based tasks to remain technically competent, mostly through mentoring and OTJ training of staff and requires travel throughout the District as needed to achieve objectives
• Interface with internal partners in other Districts and Regions and with other departments to drive process improvement
• Work with ANI Delivery Managers to achieve successful implementation of First Time Right
• Work with Training team to develop troubleshooting and technical step-by-steps for Technicians
• Departmental asset management
• Work with Technical Specialists from other districts to ensure best practices
• Support District Manager to achieve departmental goals

Qualifications:

• 3 \xe2\x80\x93 5 years of technical telecommunications experience supporting network elements
• 1 \xe2\x80\x93 3 years of demonstrated experience providing mentoring and guidance within existing team
• Diploma/Certificate in Electronics from a technical institute or equivalent work experience
• Demonstrated high level of competence and familiarity with all network elements within the District including RAN, MW, fibre, power and other support and logistics related to District operations
• Ability to lead others, keep calm in crisis and demonstrate good judgement
• Proven ability to work in a fast-paced environment, a proven customer orientation and a safety-first attitude
• Strong interpersonal and communication skills including written communication
• Ability to travel and work at various sites as required
• Must possess a valid driver\xe2\x80\x99s license with a good driving history

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 3851 Jacombs Rd. Suite 130 (074), Richmond, BC
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Engineering
Requisition ID: 286993

At Rogers Digital, our team doesn\xe2\x80\x99t shy away from big ideas \xe2\x80\x93 we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we\xe2\x80\x99re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/



Posting Notes: Digital & Technology