Job Description

Technical Specialist Do you want to embark on a rewarding career by mastering key technical aspects of our application? If this, is you, come join our Customer Care team as a Technical Specialist and help drive the implementation of world-class supply chain management solutions!
About us Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. We’re organized, we’re nice, and our employees love working in our family-oriented atmosphere.
What is this position all about? In this role, you will participate throughout the application life cycle to support our customer implementations. You will also work closely with the customer IT staff on specific IT related issues. Thanks to your strong technical and people skills, and your application knowledge you will be a key contributor to our customers’ success.
Responsibilities will include:

• Installation of applications and moving of installs during hardware upgrades
• Maintenance of documentation and monitoring of backups
• Migration of PointForce Enterprise to new servers
• Providing IT technical support when necessary
• Maintenance of streamline e-commerce installs in AWS and of Remote Desktop Manager
• Upgrading licenses and providing sales and administrative support for PVX Plus and iTopia
• Working closely with the other members of the technical and professional services teams
• Build rapport with customers, guiding them in their integration of the Tecsys software

What do you bring to the role?

• Technical aptitude including experience with Unix/Linux, Java, & SQL
• University, Cégep/College or technical degree in Computer Science, Information Systems, Engineering or Commerce with focus on Business Technology Management or related field.
• 2-5 years’ experience in a fast-paced, customer-facing, technical consulting environment such as technical support or related area.
• Strong analytical skills with the ability to troubleshoot issues that are technical in nature and provide resolutions.
• Strong sense of organization, self-motivation, and professionalism
• Strong interpersonal skills; fluent in English, spoken and written
• Canadian or US Citizenship (due to travel requirements)

What would give you an edge?

• Knowledge of Microsoft Windows server, operating systems, and applications
  • SQL and its Server Management Studio, Office products (Word, Outlook, Excel), Teams and Sharepoint

• Working experience with Virtualization Software and Various Communication Packages such as: Hyper-V, VMware, OracleBox and Cleo Lexicom, Putty, Telnet, SSH, FTP/SFTP Client/Server
• Knowledge and experience working with the PVX Plus Programming Language
• Knowledge of Asigra Cloud Backup Solution,
• Knowledge of InstallShield, and Cloud Services (AWS, Azure)

What’s in it for you?

• Competitive pay and benefits
• The ability to grow in a rapidly expanding business
• Casual work environment

More great reasons to join TECSYS

• Building on excellence: More than well-established, we’ve been excelling for more than 30 years and we’re still growing in an international market with immense potential. We offer elite solutions in an industry that is rapidly adopting technology and innovation to drive efficiency, reliability, sustainability and competitive advantages. And we deliver those on all fronts.

• Variety: If you are looking for a job with the “same old daily routine”, this is not it. You will be working across all phases of the application life cycle on a variety of solutions tailored to diverse customer environments. You’ll get to face new challenges and flex a lot of different muscles.

• Rewards & balance: We combine competitive compensation with a generous benefits package. We’re likeminded professionals collaborating in a relaxed workplace. We empower professional development, promote personal growth and reimburse for educational opportunities. We’re involved in our community and embrace volunteerism. We like that mix - and you will too.

• The respect and recognition you deserve: As a key member of an elite team, you’ll be respected as a driver of excellence for a ground-breaking solution. Unlike others who bury key contributors in the underbelly of a corporate cubicle culture, we proudly give our people the recognition they deserve. That’s one of the many reasons why we have one of the lowest turnover rates in our industry.

• Teamwork: Henry Ford described teamwork as “Coming together is a beginning. Keeping together is progress. Working together is success.” Tecsys is all about fostering and building strong, productive, and collaborative relationships amongst all its team members…Tecsys is all about Teamwork!

Could this be the life-changing, skill and career building opportunity you've been waiting for? This is a growth-oriented position in an elite organization that respects and values key contributors, so don’t miss out. Act now and submit your resume! Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.
#LI-REMOTE