Technical Services Supervisor
Candiac, QC, Canada
Job Description
b'
We have your health and your future at heart:
Public transport: Line T41 - Taxibus St-Catherine-Industriel (on reservation). Incentive parking Georges-Gagn\xc3\xa9 Quai Taxi. We are an equal opportunity employer. Job Types: Full-time, Permanent Salary: From $70,000.00 per year Benefits:
- Group insurance + Employee and Family Assistance Program (PAEF) and telemedicine upon hiring
- Group RRSP: employee-employer match contribution up to a maximum of 5% upon hiring
- Personal leave = three (3) days/year (2 days according to the labor standards law and company policy)
- Vacation = 4% + working days paid during holiday closure (2 weeks)
- Manage a small team of technical advisors and ensure the sustainability of your business sector.
- Act as the main contact person with your team for customer calls and complaints in order to help them find solutions to their problem.
- Lead or conduct in-depth investigations and manage complaints quickly and efficiently while ensuring that communication with customers is maintained throughout the process.
- Negotiate on behalf of Techniseal with third parties (subcontractors, and sometimes dealers and distributors) to find common ground.
- Ensure the proper management of customer complaints and ensure a well-documented follow-up.
- Bring new ideas to provide an optimal customer experience.
- Maintain close collaboration with R&D/Quality Assurance and Sales teams.
- Indicate complaint trends and communicate new findings to improve product quality and level of service.
- Maintain technical documentation including departmental procedures.
- Set up and maintain performance indicators (KPIs).
- University degree or college diploma in the field of communications or the relevant technical/scientific field.
- Minimum of 5 years of experience in the technical service/after-sales service or customer service sector, including 2 years preferably as a front-line manager.
- Communicates in French and English both orally and in writing. Knowledge of Spanish is an asset.
- Excellent communicator both orally and written
- Great problem solving and priority management skills
- Negotiation ability
- Experience or knowledge of the industrial world and retail
- Experience in the landscaping, coatings or building materials industry
- Knowledge of Salesforce for complaint management (or any other complaint management platform)
- Good knowledge of the Office 365
Public transport: Line T41 - Taxibus St-Catherine-Industriel (on reservation). Incentive parking Georges-Gagn\xc3\xa9 Quai Taxi. We are an equal opportunity employer. Job Types: Full-time, Permanent Salary: From $70,000.00 per year Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care
- 8 hour shift
- Day shift
- Monday to Friday
- Candiac, QC: reliably commute or plan to relocate before starting work (required)
- Current citizen of Quebec, Canada?
- AEC / DEP or Skilled Trade Certificate (preferred)
- Information Technology: 5 years (required)
- English (required)
- French (required)
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2141935
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCandiac, QC, Canada
-
EducationNot mentioned