Job Description

Company Overview

Canada Power Technology Limited is a leading distributor in the power equipment industry, committed to excellence since its founding in 1987. We specialize in providing high-quality engines, power equipment, and comprehensive support services through a robust network of service dealers across Canada.

Summary

We are seeking a dedicated Technical Support Representative to join our team in Canada. In this role, you will play a crucial part in ensuring customer satisfaction by providing exceptional technical support for our range of engines and power equipment. Your expertise will contribute significantly to our mission of delivering top-notch service and solutions to our clients.

Job Responsibilities:

Provide technical assistance to customers and the customer service team for a variety of outdoor power equipment and lawn & garden products; Troubleshooting with Service Dealer involving a variety of gas-powered and non-gas-powered tools and equipment; and conducting in-house service-training seminars

Recommend, sell, and promote products and services represented by CPT within a fast-paced environment, take inbound calls from consumers, Authorized Service Dealers, and Mass Merchants

Sell replacement parts and provide minor technical assistance through parts lookup and research, using both in-house and web-based resources

Job Requirements

:

Must Speak, Read and Write in English - Bilingual (English and French) would be considered an asset

High School diploma or equivalent

The ideal candidate will have related post-secondary education (College or Technical Certificate) with two years related experience or an equivalent combination of training and experience involving gas-powered and non-gas-powered tools and equipment.

Required skills include communication, order entry, problem solving and resolution, up-selling, and teamwork

Mechanical aptitude or previous parts counter or mechanical experience a plus

Previous experience dealing directly with customers

Ability to sit and look at a computer screen, listen to customers through a headset, and enter data quickly and accurately into a computer for long periods of time

Ability to look up and read illustrated parts listings on the computer, microfiche, or in other reference material spatial ability

Ability to use e-mail, excel, web applications, and an industry-specific computer application

Ability to read numbers accurately and multi-task

Ability to sell the company and our products to our customers, including up-selling

Ability to address customers in a courteous and efficient manner

Ability to manage customer complaints and/or angry customers and to handle stressful situations over a telephone

Call-To-Action

If you're ready to make an impact with your technical expertise at Canada Power Technology Limited, we invite you to apply today! Join us in powering the future!

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person