Job Description

Company Description

Company Profile

In the mid-1980s, WinAir's founders, Bert and Helen Vergeer, recognized the inefficiencies in aviation maintenance, which relied heavily on paper-based processes. Their vision led to the development of AV-BASE, one of the first digital aviation record-keeping and inventory management systems. Today, WinAir is a fully browser-based solution, used in more than 30 countries. As it celebrates over 35 years in operation, WinAir remains the longest-standing aviation management software provider, continuously innovating to support clients worldwide. With a legacy built on reliability, adaptability, and industry expertise, WinAir continues to shape the future of aviation maintenance management.

Vision Statement

To be the global standard in aviation software--powering safe, efficient, and connected operations through innovation, dependability, and passion.

Mission Statement

We deliver intuitive, reliable aviation software that empowers operators and maintenance teams to work smarter. By combining deep industry knowledge with cutting-edge technology, we streamline operations, ensure compliance, and help our clients keep aircraft flying safely and efficiently.

Our Values

Curiosity - A drive to explore, learn, and innovate by asking questions and seeking better solutions. Collaboration - Working together openly and respectfully to achieve shared goals and create stronger outcomes. Dependability - Being reliable, consistent, and accountable in delivering on promises and responsibilities. Efficiency - Maximizing productivity and resources by working smart, staying organized, and reducing waste. Passion - Bringing energy, enthusiasm, and dedication to everything we do, inspiring others through commitment.

The Technical Services Representative is responsible for delivering a combination of aircraft services and implementation support to WinAir clients. This includes aircraft template building, maintenance schedule configuration, compliance parameter setup, system configuration, data migration, and go-live support. The role ensures that customer environments are configured accurately, meet regulatory requirements, and are optimized for operational use.


In addition to core responsibilities, the Technical Services Representative may be required to perform other duties as assigned to support the success of the department and organization.

Technical Responsibilities

Build and configure aircraft maintenance templates and associated compliance data within WinAir. Ensure configuration accuracy to meet aviation regulatory standards (Transport Canada, FAA, EASA, etc.). Assist with system configuration and customization for new client implementations. Perform data migration activities, ensuring accuracy, completeness, and data integrity. Support system testing to confirm readiness before go-live. Maintain accurate service delivery documentation and configuration records. Collaborate with Product, Support, and Development teams to address configuration and implementation challenges.

Service Responsibilities

Engage directly with customers to gather requirements and deliver tailored configuration solutions. Provide go-live and post-implementation support to ensure successful adoption. Support ongoing managed service contracts, providing configuration and data management as required. Contribute to the continuous improvement of service delivery processes and tools.

Qualifications

Education & Experience

Diploma or degree in Aviation Technology, Aircraft Maintenance, Information Systems, or related field (preferred). Knowledge of aviation maintenance workflows and regulatory compliance requirements. Experience in software implementation, configuration, or data migration is an asset.

Skills & Aptitudes

Strong analytical skills and attention to detail. Ability to interpret and apply regulatory requirements to technical configurations. Excellent problem-solving skills and adaptability in a dynamic environment. Clear written and verbal communication skills. Customer-focused mindset with a commitment to service excellence.

Environment & Physical

Candidate must reside in

Ontario,

Canada Work in a fast-paced environment with changing priorities Be able to work remotely and on-site upon request Be able to sit for prolonged periods Be able to travel to client locations (Required: valid driver's license and passport)

Additional Information

Why Work for Us?

We offer a

competitive compensation package

based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare, dental, EAP, RRSP matching, etc.


We are also proud to offer

a flexible work schedule,

including

"Summer Friday hours"

maximizing good work-life balance, different

social committee events

, and quarterly

Town Hall meetings

to foster teamwork and a strong, long-lasting work relationship.


Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself!

To Apply

Please submit your resume

and

a detailed cover letter explaining your experience, knowledge, and ability towards this career path, and why we need to speak with you.


Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point of recruitment process, please let us know.