Job Description

Permanent Full Time

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Are you customer focused? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out meaningful work? The Technical Service Specialist role is suited to a detail-minded, customer-first individual who thrives on building relationships and providing expert results.

Position Overview:

Reporting to the Associate Manager of the Group Retirement Services (GRS) Issue team, you will be responsible for critical tasks related to the set-up, maintenance and production of contractual material for new and existing business. You will work closely with New Business Specialists to finalize the website publication of client and member material, provide contractual material to Business Development and file pension contracts with Provincial and Federal regulatory offices across Canada.

This role offers a hybrid work arrangement; required two days per week in office and flexibility to work three days per week at home.

What you will do:

• Accurate publications to GRS Access website for client and member documentation, following AODA compliance protocols
• Daily communication with Business Development and other members of the GRS Issue team
• Assembly of contractual material packages and timely delivery to Business Development for each new policy and during amendments of existing policies
• Communication with regulatory offices for provincial and federal jurisdictions
• Working as a member of a fast-paced team to meet service standards, and execute accurate results

What you will bring:

• Minimum of two years current experience in GRS is required
• Strong working knowledge of GPAS system and GRS Access/My Canada Life At Work websites
• Demonstrates above-average accuracy and performance in current role
• Self-motivated with an ability to effectively multi-task and handle tight deadlines
• Excellent communication skills; both oral and written
• Organized and able to work in a dynamic and changing environment
• Sound working knowledge of GRS products, services and plan types
• Experience communicating with distribution partners
• Ability to negotiate in a positive, professional and collaborative manner
• Strong interpersonal skills; must be a team player
• Skilled in Microsoft Office tools including Word, Excel and Outlook
• Proven reliable and dependable working habits; results-oriented individual
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the

website

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\'re part of a diverse and inclusive workplace where your career and well-being are championed. You\'ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\'ll deliver on our shared purpose to improve the well-being of Canadians. It\'s our driving force. Become part of a strong and successful company that\'s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\'re one of Canada\'s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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The base salary for this position is between $41,400.00 and $62,100.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\'re part of a diverse and inclusive workplace where your career and well-being are championed. You\'ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\'ll deliver on our shared purpose to improve the well-being of Canadians. It\'s our driving force. Become part of a strong and successful company that\'s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\'re one of Canada\'s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 475

Category: Customer Service and Administration

Location:

London, ON

Date: Feb 22, 2024

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