We currently have an opening for a Technical Service Coordinator. This position is responsible for administration functions , accepting and processing customer request for technical service and maintenance, for logging, assigning, and documenting all repairs, for dental dealers and other customers and for ensuring the timely processing of these repairs. Based on the guidelines provided by the Technical Service Manager, the Technical Service Coordinator reviews and adjusts repair estimates created by the Technical Service Team, decides on their release to customers, and follows up on timely approval. The Technical Service Coordinator also provides guidance and support to the Technical Service team, initiates and implements process improvements and helps with the organization of Technical Service Training and other events.
The Technical Service Coordinator also answers incoming customer calls in English and French and provides information on products, product availability and pricing, repair, and order status etc.
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