Job Description

Smarter trade. Better lives.
As a new world takes shape, DP World enables smarter trade and improves lives. Our modern, strategically positioned marine terminals and logistics parks have the speed, reliability and reach to ensure your cargo gets to where it needs to be – but what sets us apart is our team of experts with our unceasing commitment to innovation. The world is changing at an unparalleled pace and we are growing to meet its needs. With more capacity coming online we are ready for the future. We trade smarter.

• 70,000 Vessels served each year
• 174,000 Containers moved every day
• 78 Businesses located in 40 countries
• 45,000 People from 130 countries

DP World Canada Secure, efficient access to Canadian markets. We are Western Canada’s premier container terminal operator and stevedore. Ideally positioned for global trade, we act as a key gateway for trans-Pacific trade between Asia and Canadian markets, as well as beyond to the US. Our central location is a multi-transport hub which offers excellent intermodal connections via two rail networks, CN Rail and CP Rail, as well as direct road links. With a global reputation built on nearly a century of experience, DP World Canada also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.
What We Offer Joining DP World Canada means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.
The Opportunity The Customer Service Coordinator is part of the operations department and is accountable for coordinating cargo flow in a fast paced and action driven environment. Reporting to the Customer Service Supervisor, the Coordinator supplies consistent, high quality customer experience and effective logistics to DP World's shipping clientele.
In this role, you will:

• Respond to email and telephone inquiries from shipping lines, customs brokers, trucking companies, and internal stakeholders; and act as the liaison between customers and the operations team.
• Resolve gate related issues following internal procedures and adjust gate appointments to ensure optimization of the gate.
• Prepare and balance import and export vessels for the operations team, monitoring information for errors and confirm data accuracy against relevant documentation.
• Monitor changes within the operations department to effectively communicate information to external and internal stakeholders, including foremen, checkers, shift-managers, and management.
• Prepare documentation for hazardous and special handling cargo, as well as prepare and submit multiple types of billing events.
• Coordinate damages with customers, shift-managers, and the claim department and coordinate with government agencies holds and inspections
• Provide support to the port community through the customer service portal (Lynx), providing access and technical assistance to steamship line, brokers, and trucking community.

What you bring to the role:

• A minimum of 3 years’ Customer Service experience; experience in an operations or logistics environment is an asset.
  
• Exceptional customer-centric attitude
• Proactive and effective judgment within defined practices and policies
• Strong written and verbal skills communication skills
• Detail oriented to ensure workflow is efficient and accurate
• Self-motivated with the ability to be a team player
• Superior time management and organizational skills.
• Shift flexibility related to a 24/7 operation
• Excellent computer skills and the ability to learn new systems quickly

No phone calls or agencies please. DP World Canada is an equal opportunity employer. We thank all applicants for their interest; however, only short-listed candidates will be contacted for an interview, testing and pre-employment medical examination. To be eligible for hire, you must be legally entitled to work in Canada and must successfully obtain Transport Canada Security Clearance.
If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how and join the DP World team
Deadline to apply is September 1st at 3 pm PST.