Job Description

Job Summary

As a Technical Account Manager, you will be the driving force behind our clients' success, ensuring they harness the full potential of our solutions. You will act as a trusted advisor, guiding customers through technical challenges and facilitating seamless integration of our products into their operations. Your expertise in computer networking, cloud platforms like AWS and Azure, and virtualization technologies such as VMware will empower you to deliver exceptional service and support. Join us in creating impactful relationships that foster growth and innovation!

What you'll do

Serve as the primary point of contact for assigned accounts, building strong relationships with clients to understand their needs and objectives. Prospect and engage with new clients through calls, emails, and in-person visits (minimum 20 daily touchpoints). Assess client needs and recommend appropriate IT solutions. Conduct product demonstrations and technical presentations that showcase the value of our solutions to potential customers. Collaborate with sales teams during pre-sales activities to identify opportunities and develop tailored solutions that meet client requirements. Manage project timelines and deliverables, ensuring successful implementation of services while maintaining high customer satisfaction levels. Analyze customer feedback and usage data to provide actionable insights that drive product improvements and enhance user experience. Maintain accurate records (daily) in our CRM system

Basic qualifications

Proven experience in IT or technical sales (minimum 5 years preferred). Proficiency in computer networking concepts and practices. Excellent communication and presentation skills. Experience with cloud platforms such as AWS, Azure, or similar technologies. Familiarity with Fortinet or Sophos is a plus

Preferred qualifications

Proven experience in technical sales or account management roles. Excellent project management skills with a focus on delivering results on time. Strong analytical skills to assess customer needs and provide effective solutions.

Why you'll love it here

We are dedicated to fostering an environment where innovation thrives! Our commitment to your professional growth is matched only by our focus on your well-being--both at work and beyond.

Our benefits include:

Comprehensive health coverage for you and your family. Opportunities for continuous learning and career advancement. A vibrant workplace culture that encourages collaboration and creativity. Flexible work arrangements that support work-life balance. Join us in making a difference! As part of our team, you'll play a crucial role in shaping the future of technology solutions while enjoying a supportive community that values your contributions.
Job Type: Full-time

Pay: $57,756.68-$83,141.90 per year

Benefits:

Dental care Extended health care Life insurance
Work Location: In person