Job Description

Applicants

mus

t live in Edmonton-area. In-office position.

Company Overview:

PSCL is a leading provider of innovative solutions to the industrial sector. Our team is dedicated to delivering exceptional technical support and building strong customer relationships. We are successful because we listen to our customers, take pride in what we do, and have an amazing team. We are looking for skilled Technical Customer Support Representatives to join our team.

Position Overview

As a Technical Customer Support Representative at PSCL, you'll play a vital role in ensuring that technical issues are managed efficiently from beginning to end. You'll work closely with our customers to resolve complex technical challenges, provide innovative solutions, and offer long-term support. If you are passionate about problem-solving and thrive in a customer-centric environment, we encourage you to apply.

Responsibilities:

Assess and prioritize technical situations to provide effective solutions. Manage individual cases while documenting troubleshooting and customer interactions. Collaborate with team members to resolve complex technical problems and communicate trending issues. Participate in testing, installation, and support of software applications. Build and maintain strong customer relationships through exceptional service.

We want to hear from you if you have:

A technical diploma in a computer-related discipline, trade certification, or equivalent experience. Strong work experience with MS SQL: scripting, writing queries, creating databases. Proficiency in operating systems (Windows and Linux) and networking technologies/protocols. Excellent oral and written communication skills. Strong time management and problem-solving skills; with the ability to work independently and in a team environment. Impeccable attention to detail and commitment to quality customer service. A

valid

Canadian passport and the willingness to travel internationally.
These additional qualifications would be an asset:

Experience in end-user software support Industrial experience in an industrial plant or lab environment Experience with software testing methodologies and software testing Microsoft Certified Professional status
You

must

have the right to work in Canada before applying for this position. This is role is required to work in our Edmonton office - this is

not

a remote work position.

PSCL is an equal opportunity employer, and we pride ourselves on our cultural diversity. We are a growing company with a unique market and technical specialty that offers a friendly, inclusive and interactive work environment.

What We Offer:

A collaborative and supportive team environment. Competitive compensation and benefits package. Opportunities for professional growth. The opportunity to work on satisfying, technically complex projects.
If you are an outgoing individual with an aptitude for analytical thinking and creative problem solving, we want to hear from you! Apply today to join our dynamic team.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match
Application question(s):

Do you have a valid Canadian Passport Do you have MS SQL experience?
Location:

Edmonton, AB T5M 2V7 (required)
Willingness to travel:

25% (required)
Work Location: In person