Customer Service Representative (revenue) (temporary Full Time For Approximately 12 Months)

Kitchener, ON, Canada

Job Description

Description
Customer Service Representative (Revenue) (Temporary Full Time for Approximately 12 months)
Job Status: Temporary Full-Time (for approximately 12 months)
Pay & Grade: $60,097 to $74,649 annually, Grade: 6
Hours of Work:35 hours per week
Initial location: Kitchener City Hall
Posting period:September 23 to October 1, 2025 (at 6:00PM)
Overview
We're looking for a customer-focused representative to handle inquiries related to property taxes, utility billings, parking fines. This role requires strong communication skills and attention to detail to ensure a seamless customer experience while maintaining accurate financial records.
Responsibilities

  • Customer Inquiries: Respond professionally and politely to telephone and counter inquiries about property taxes, utility billings, parking fines, and more.
  • Utility Bill Assistance: Explain bill calculations, adjustments, and provide guidance on high bills.
  • Account Changes: Process account changes due to customer moves, including scheduling final meter reads, setting up accounts, and promoting existing revenue programs.
  • Tenant Contracts: Set up tenant contracts, determine applicable deposits, and calculate deposit amounts.
  • Payment Arrangements: Negotiate payment plans and initiate account transactions, ensuring accuracy and legitimacy.
  • Tax Bill Assistance: Explain routine tax bill calculations and adjustments.
  • Payment Processing: Handle over-the-counter payments, maintain an accurate float, and balance daily.
  • Account Updates: Update tax and utility account information and process adjustments.
  • Flexibility: Adapt to regular rotations in workstations and shifts.
  • Additional Duties: Perform other related tasks as assigned.
Requirements
  • Education: Minimum Grade 12 diploma.
  • Experience: 1-2 years of related work experience.
  • Communication Skills: Superior verbal and written communication skills, with the ability to pass a related test.
  • Customer Service: Ability to handle customer interactions courteously and effectively, especially in stressful situations.
  • Organizational Values: Support and project values compatible with the organization.
  • Stress Management: Demonstrated coping skills for stressful situations.
  • Technical Skills: Experience with computerized billing/payment systems, especially ERP systems like SAP.
  • Teamwork: Ability to work efficiently under pressure in a busy team environment.
  • Organizational Skills: Proven ability to prioritize tasks with minimal supervision.
  • Computer Proficiency: Proficient in Windows, Word, and Excel.
  • Accuracy: High level of accuracy and well-developed keyboard skills.
  • Mathematical Skills: Good mathematical skills, with the ability to pass a related math test.
  • Cash Handling: Experience handling daily cash amounts exceeding $5,000.
  • Confidentiality: Experience dealing with confidential information, exercising discretion and good judgment.
  • Preferred Experience: Working knowledge of SAP, specifically CRM, and a banking background.
  • Reliability: Reliable with a positive attitude and good employment record.
Department/Division:Financial Services, Revenue
Group: CUPE 791
Competition Number: 2025-354
Job Code: 0019
Number of positions: 1

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Job Detail

  • Job Id
    JD2808971
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $60,097-74,649 per year
  • Employment Status
    Permanent
  • Job Location
    Kitchener, ON, Canada
  • Education
    Not mentioned