Job Description

Customer Support Representative

Location:

Toronto, ON (Onsite & Remote Options Available)

Job Type:

Full-Time

About Us

Infinitum Media(TM) is a full-stack sales and support solutions company based out of Spokane, Washington, with a growing international footprint. We are a dynamic staff augmentation company, specializing in connecting North America, UK, and Europe-based clients with top-tier IT and software talent from around the globe. We pride ourselves on delivering quality, reliability, and value, fostering growth for both our clients and our talent.

Position Overview

Are you a highly empathetic and solution-oriented individual with a passion for delivering exceptional service? We are seeking dedicated

Customer Support Representatives

to join our client success team in Toronto. In this vital role, you will be the frontline champion for our international clients, providing timely, accurate, and professional assistance related to our IT and software talent solutions. If you enjoy solving problems and building lasting client relationships, we invite you to apply!

Key Responsibilities

Provide first-class customer support

to international clients via multiple channels, including phone, email, and live chat.

Actively listen to customer inquiries

, diagnose issues, and provide comprehensive solutions and information regarding our services.

Guide clients through onboarding processes

, service queries, and general account assistance.

Efficiently resolve customer complaints

and escalate complex issues to appropriate internal teams (e.g., Account Management, Technical Support, Recruitment) when necessary, ensuring timely follow-up. Maintain accurate and detailed records of all customer interactions, feedback, and resolutions in the CRM/helpdesk system. Proactively identify opportunities to improve the customer experience and contribute to knowledge base articles. Collaborate with internal teams to ensure a seamless and positive client journey. Strive to achieve high customer satisfaction ratings and contribute to positive client retention.
Requirements

Bachelor's degree or equivalent practical experience.

1-3 years of proven experience in a customer service, client support, or technical support role, preferably serving international B2B clients in a fast-paced environment.

Excellent verbal and written communication skills in English

, with a clear, patient, and professional demeanor. Strong active listening skills and the ability to empathize with customer needs. Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and other communication tools. Demonstrated problem-solving abilities and a capacity to learn new systems and processes quickly. Ability to manage multiple priorities and work effectively both independently and as part of a team. Customer-centric mindset with a commitment to delivering outstanding service.
What We Offer

Competitive Salary Range:

C34,954?C60,600 annually (approx. $25,516 - $44,238 USD) Opportunity to work with a diverse international client base and expand your global business acumen. Comprehensive training on our services, systems, and best-in-class customer support practices. A supportive, collaborative, and inclusive team environment. Opportunities for career advancement within customer success or other departments. Flexible work options: Onsite at our Toronto office or fully Remote within Canada.
How to Apply

If you're passionate about customer satisfaction and thrive in a dynamic, client-facing role, we encourage you to apply! Please submit your resume and a cover letter detailing your customer support philosophy to

jobs@theinfinitummedia.com

.

Job Type: Full-time

Pay: $25,000.00-$44,000.00 per year

Work Location: Remote