Job Description

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Accountabilities & Responsibilities

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  Interpret and execute on defined system requirements and provide support to resolve problems or enhance their understanding of systems.
• Provide post-implementation support to our clients around RBRO products and solutions.
• Provide direction to clients regarding best practices around information management.
• Advise clients during the project of the technical feasibility of the proposed solutions.
• Review and validate functional specifications and related design elements for client implementations.
• Be the escalation point for technical questions arising from business and technology groups on multiple peer levels.
• Work with clients to review functional specifications incorporating both business and technical requirements for custom development solutions.
• Prepare and maintain technical documentation regarding implemented systems.
• Develop and/or execute system integration testing as part of RBRO’s software development process.
• Collaborate with team members and client resources to review, recommend and implement complex solutions covering IT and related business problems.
• Effective time management skills to ensure projects are executed within scope, on time and within budget and escalating issues when this is not possible.
• Collaborate with our internal team on quality assurance, client needs, issues resolution and to create and execute action plans.
• Travel as required in support of active projects; valid passport required.
• Perform various other duties as delegated or assigned.

ABOUT THE CANDIDATE

Qualifications & Experience

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  Five (5) plus years’ business experience in IT and business related hands-on technical execution; preference given to experience working in a legal or professional services verticals.
• Proven experience with Windows Server and Client Technologies for example Windows Server 2012+/ Windows 10+

o Active Directory
o Authentication Schemes (SAML, OAuth) etc…
o DNS
o Disk Storage Technologies
o Replication and Load Balancing (Just basic knowledge)
o Group Policy
o Application and Web Hosting

• Demonstrated experience and knowledge in the following areas:

Business Unit: RBRO

Scheduled Weekly Hours: 35

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.