Job Description

About BrightStar Respite

BrightStar Respite is a trusted support organization serving children and youth with developmental, behavioural, and medical complexities across Alberta. We specialize in providing trauma-informed, family-centered care for children and families who need a compassionate, professional team they can rely on.

We are seeking a Team Lead who is experienced, compassionate, and ready to guide a multidisciplinary team dedicated to helping children and youth thrive.

Position Summary

The Team Lead provides direct supervision, leadership, and mentorship to a team of 5-10 staff working with children and youth with diverse needs, including developmental delays, autism, ADHD, trauma, and high-risk behaviours. The Team Lead ensures service excellence, compliance with CARF accreditation standards, and upholds BrightStar Respite's trauma-informed and culturally sensitive approach to care.

Key Responsibilities

Leadership & Supervision

Provide ongoing leadership, supervision, and mentorship to a multidisciplinary team. Facilitate team meetings, case conferences, and training sessions. Model trauma-informed, culturally respectful, and collaborative approaches to care. Monitor team performance, provide feedback, and conduct performance reviews. Support staff in crisis situations and ensure safety protocols are followed.
Client & Family Relations

Maintain regular contact with family members, guardians, and caseworkers. Participate in intake, transition, and case review meetings. Ensure accurate documentation and reporting in software platforms such as StoryPark and ShiftCare. Build trusting relationships with children and youth while maintaining professional boundaries.
Compliance & Program Quality

Ensure programs meet CARF accreditation standards and internal policies. Maintain up-to-date records, reports, and logs as required by funders and agency procedures. Conduct audits to ensure compliance with health, safety, and quality assurance standards. Participate in ongoing quality improvement and program evaluation initiatives.
Training & Development

Lead orientation and onboarding for new staff. Support ongoing professional development and ensure all team members meet certification and training requirements (e.g., First Aid, Crisis Intervention, Brain Story). Stay informed about emerging best practices in trauma-informed care and Indigenous relations.
Administrative & Operational

Create and maintain staff schedules in collaboration with management. Oversee completion of documentation, reports, and client updates in digital platforms. Participate in developing and updating agency policies and procedures. Manage transportation logistics for youth, including using BrightStar Respite vehicles safely. Respond to on-call duties every other weekend as the on-call supervisor.
Required Qualifications

Diploma or higher in Human Services, Social Work, Child and Youth Care, or Psychology. Minimum 3 years' experience working with children/youth with developmental delays, high behaviours, trauma, Indigenous backgrounds, autism, ADHD, and complex needs. At least 1 year of leadership or supervisory experience with a team of 5-10 multidisciplinary members. Strong working knowledge of CARF accreditation standards and experience applying them in practice. Valid Alberta Class 5 Driver's License with a clean 3-year drivers abstract. Current First Aid/CPR Level C certification. Brain Story Certification and proven experience applying trauma-informed and culturally sensitive practices. Knowledge of Indigenous history and intergenerational trauma in Canada; willingness to travel to Northern Alberta Nations. Proficient with digital documentation tools such as StoryPark, ShiftCare, and cloud-based communication software (Google Workspace, Slack, Zoom, etc.). Clear Police Information Check (including Vulnerable Sector Check) and Child Intervention Check completed within the past 6 months.
Core Competencies

Compassionate leadership and mentorship. Advanced conflict resolution and communication skills. Ability to manage crisis situations calmly and effectively. Detail-oriented with strong organizational and reporting abilities. Collaborative approach to problem-solving and team management. Commitment to continuous improvement and professional growth. Tech-savvy and adaptable to digital systems and processes.
Why Join BrightStar Respite?

Make a tangible impact in the lives of children and families across Alberta. Lead a passionate, trauma-informed team that values growth, compassion, and excellence. Receive competitive pay, benefits, and professional development support. Be part of a supportive leadership environment where your ideas matter.
Job Types: Full-time, Permanent

Pay: $25.33-$28.92 per hour

Expected hours: 45 per week

Benefits:

Company car Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance Mileage reimbursement On-site childcare On-site parking Paid time off Relocation assistance RRSP match Vision care Wellness program Work from home
Work Location: Hybrid remote in St. Albert, AB T8N 5A7