Job Description

About Fairware

Fairware is a founding B Corp and a leader in sustainable, ethically sourced promotional merchandise. We help brands tell their story with on-trend custom merchandise. As part of our service offering, we manage custom B2B e-commerce stores for purpose-driven organizations.

Fairware is committed to recruiting and retaining a diverse workforce. We value diversity and inclusion and encourage all qualified people to apply. People of colour, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender people are encouraged to apply to our roles. Send a resume, and we'll keep you posted as positions become available.

If you are interested in working for Fairware, reach out to us at jobs@fairware.com or apply directly to any open job postings below

About the Role

We're seeking an experienced, detail-oriented, and client-focused Ecommerce Team Lead to oversee the planning, execution, and optimization of Fairware-managed ecommerce stores. You'll be the primary point of contact for our ecommerce initiatives--managing new store builds, annual refreshes, inventory performance, and customer service, while supporting a small but mighty team to deliver exceptional B2B store experiences.

This role is a mix of strategic oversight and hands-on project management--perfect for someone who thrives in a fast-paced, collaborative environment and is passionate about sustainability, innovation, and client success.

Key Responsibilities

Webstore & Project Management

Lead the planning, build, and launch of Shopify-based B2B ecommerce stores, including annual upgrades and refreshes. Lead functionality audits and implement continuous improvements to optimize the customer experience, internal workflows and technology integrations. Lead Ecomm projects, ensuring deliverables across Account Managers, Sales Coordinators, warehouse teams, developers, and clients to ensure on-time, high-quality launches.

Strategy & Process Optimization

Ensure our E-commerce strategy and operations reflect best practices and emerging trends, delivering great customer experience. Optimize our Shopify ecosystem and supporting tech stack, ensuring seamless integrations and efficient workflows. Document and refine ecommerce processes, SOPs, and training to improve scalability and consistency. Utilize tools like Zapier to automate processes, streamline workflows, and improve operational efficiency.

Inventory & Fulfillment

Work with our sales and warehouse team to ensure accurate forecasts, replenishment, and efficient inventory management. Partner with internal and external fulfillment teams (including 3PLs) to ensure orders are processed accurately, shipped on time, and inventory KPIs are met.

Team Leadership & Collaboration

Lead the Ecomm team, ensuring clear accountabilities, effective workflows, and cross-functional alignment. Lead regular E-commerce Team meetings, maintaining strong communication with cross-functional team members and external partners.

Client Support & Reporting

Serve as the lead contact for ecommerce store projects and builds, ensuring contract renewals, store performance goals, and client satisfaction targets are met. Provide insights through sales and inventory reporting, identifying trends and opportunities for improvement.

About You

You are an organized, proactive leader who can balance big-picture thinking with detail-oriented execution. You thrive in a role that blends project management, team leadership, and client service--and you're passionate about using technology and design to create exceptional online store experiences.

Qualifications

2-4 years' experience in e-commerce management, preferably in B2B or promotional products. Proven track record in project management, store operations, and cross-functional team coordination. PMP Certification is an asset. Experience with Shopify, ecommerce integrations, and inventory/fulfillment systems. Strong communication skills and ability to build trusted client and partner relationships. Proficiency in Office 365, Slack, and Asana; familiarity with Commonsku, Canva, Power BI, and Adobe Illustrator is an asset. Commitment to sustainability, ethical sourcing, and social impact. Hybrid Office, looking for someone who can work from our office on in-office days. Reports to:Director of Operations
Job Type: Full-time

Pay: $62,000.00-$70,000.00 per year

Benefits:

Extended health care Profit sharing Store discount
Application question(s):

Are you legally authorized to work in Canada?
Experience:

Shopify/Ecommerce: 2 years (preferred) Project Management: 2 years (preferred)
Work Location: Hybrid remote in Vancouver, BC V5Y 1E9