Job Description

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In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

NOTE: This is a temporary position ending on or before June, 2025 with the possibility of extension.

NOTE: This schedule may include Tuesday evenings and Saturdays (evening and weekend days may change).

The part time Customer Experience Team Lead is a key leader for the shop AT NAIT customer experience team. This position provides daily direction to the work performed by reporting team members and plays a pivotal role in their coaching, training, and success. The Team Lead also addresses questions and concerns while actively engaging with and supporting the store\'s overall customer environment. They also provide oversight for the activity and organization of the stock area in our fast-paced retail environment. The position is expected to work on a shift basis to support business needs, including evenings and weekends, and is expected to represent NAIT in a positive, professional manner towards reaching strategic institutional goals. If you have a passion for leadership, are motivated to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done, then we welcome your application!

Key Responsibilities:

• Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
• Be a Leader in loss prevention while training, inspiring and coaching team members
• Lead the customer experience team in assisting our customers with resolving digital integration issues
• Be flexible to pivot and anticipate business needs while augmenting our service model as required based on operational needs
• Provide feedback to supervisors regarding successful and concerning staff performance
• Support staff scheduling and the monitoring of labor costs
• Perform functions that support the customer experience, including actively engage customers, process sales, resolve customer concerns, exhibit a strong product knowledge, uphold a welcoming store environment, support inventory management, and maintain excellent knowledge of the NAIT community and its resources
• Oversee inventory management to ensure proper stock rotation and reduce redundancies
• Provide direction and support for the warehouse team with daily/weekly workload
• Actively promote non-academic product lines, including apparel and giftware
• Oversee and complete administrative duties, including processing packing slips, maintaining inventory records, addressing discrepancies, and ensuring accuracy of invoices to purchase orders, meeting audit standards is key
• Support our processes for receiving, counting, and merchandising product

Skills & Abilities:

• Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
• Ability to travel timely and reliably to NAIT\'s satellite campuses, as required (drivers license an asset)
• A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
• Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift

Qualifications:

• Completion of grade 12 or equivalent combination of education & experience
• Related post-secondary education preferred: Customer service-related training courses and / or supervisory training courses
• Experience in retail or customer service environment including supervisory experience
• 2+ years of experience working in a leadership capacity in a customer-focused field is an asset
• 3 - 5 years of experience working in a retail environment, both stockroom and front of house preferred
• Proficiency of standard computer programs, including Microsoft Office, and ability to operate and troubleshoot POS systems is preferred

Remuneration: $33,189.10 - $41,282.59 (based on a 29 per hour work week), plus a comprehensive benefits package. (Classification - Customer Service Rep II).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We\'re proud to have been named one of for 12 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. We are committed to and are a proud partner of the and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

What we offer

We\'ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year\'s, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

You can find the latest information on NAIT\'s response to COVID-19 at

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the (IQAS)

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don\'t hesitate to contact us if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application, however, only those selected for an interview will be contacted.

Northern Alberta Institute of Technology