Job Description

Location Address: 2000 Boundary Road, Whitby
Number of Openings: 1
Pay $72,205.00 - $130,012.00

Job Posting Description:
This is a hybrid role [#LI-Hybrid or #LI-Onsite]
Are you looking for a role where you can directly influence change, help build connections, and strengthen employee engagement? Reporting to the Warehouse & Retail Infrastructure Platform Services Manager, you will assist in the planning and management of numerous, large scale, multi-phase infrastructure development and maintenance projects for the warehouses and retail stores. You will lead team members on a day-to-day basis, providing supervision, technical direction, and mentorship through the development to implementation life cycle.
If you have a real passion for building programs, are committed to a positive customer experience, and love the challenge of translating business strategy to IT projects, then this role is for you!
About the Role

• Provide day to day supervision, direction and guidance, training and development and motivation to a team of direct reports
• Oversee the quality and quantity of each team members work, assist in training new members and monitor the overall effectiveness of the team against department objectives / SLAs
• Provide leadership to the project team by meeting regularly to review progress, problems, corrective actions and alternatives; convey management and user view of projects; report on relevant decisions and any provide design requirements or changes
• Provide technical guidance and hands-on analysis/programming, where necessary, to ensure smooth system implementation and maintenance of Warehouse & Logistics Systems
• Consult with various groups within the IT department, as well as with external vendors, to ensure that systems can be easily implemented, maintained and changed as necessary
• Liaise with users to ensure effective planning for changes to user environments and user participation in all phases of projects
• Present strategies and recommendations for infrastructure improvements
• Monitor progress against detailed plans and schedules to identify potential problems, re-negotiate development schedules or recommend utilization of outside resources and/or modification of project scope
• Analyze and evaluate projects completed by external resources for compliance with contractual requirements and LCBO standards
• Supervises the lifecycle of activities for infrastructure environments (compute and storage) by:
  • Analyzing existing operations and providing recommendations to management for the improvement, growth, utilization, capacity and provisioning of the operating environment;
  • Performing analysis of infrastructure needs and contributes to architecture design, integration and installation;
• Supports 700+ stores and 4 warehouses. Travel will be required to some of these sites.

About You

• University degree or college diploma in Computer Science or equivalent business experience
• Minimum 10 years of Warehouse and/ or Retail IT experience, with the ability to supervise a team and lead them through tight deadlines in a high stress environment.
• Proficiency in the following technologies is required:
  • Warehouse Applications: WMS (Manhattan), WCS, PLCs (Dematic), Ignition, Wonderware, Rockwell
  • Operational Systems: OpenVMS, Windows Server, Linux.
  • Programming Languages: C, Java, C#, COBOL, Python
  • Cisco and Cisco Meraki SDWAN technologies
  • Cloud computing: AWS, GCP, Azure
• Strong scripting and automation skills (e.g., Python, Bash, PowerShell).
• Excellent problem-solving and analytical skills.
• Experience with collaborating with Vendor Managed Services, warehouse and retail staff
• Deep knowledge and experience in project management methodologies and practices, including techniques for budgeting, project estimation, planning, and control
• Ability to communicate effectively, both verbally and written, with demonstrated customer service skills

Preferred Skills

• Experience writing and maintaining documentation; ability to document and convert business needs into understandable and actionable technical requirements
• Experience in the following technologies
  • Toshiba SurePOS 700 series
  • IBM-xseries servers
  • Retail systems (GK)
• Infrastructure experience in launching new store sites.
• ITIL v3 or v4 Foundations and/or other similar industry best practices (COBIT, Lean, etc).
• Experience on using an IT Service Management tool (ServiceNow).
• Experience in an Unionised environment is an asset

There is a world of opportunities at the LCBO
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
Work Hours: 36.25
Union / Non-Union: Non-Union
Job Posting End Date: June 14, 2024
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.