Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You\xe2\x80\x99ll Be DoingThe Senior Infrastructure Engineer is responsible for providing technical recommendations and subject matter expertise to ensure stable, reliable production and non-production environments for complex sharing initiatives in compliance with established controls, standards, policies, and procedures. The role collaborates with and advises senior management, utilizing a solid understanding of business dynamics to analyze and protect production and non-production environment integrity and mitigate risks, present and recommend solutions using available resources for complex initiatives with key dependencies. The Senior Infrastructure Engineer , Endpoint Print and Digital Output provides technical leadership, interpreting complex information and coordinating client, provider, and vendor relationships to meet and manage service expectations, aligned to best practices. In addition, the role participates in the development of the team to maximize individual contributions and professional growth, functioning effectively with colleagues.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You\xe2\x80\x99ll SucceedLeadership & Communication: Provide technical leadership during the design, build, configuration, implementation and maintenance phases of major Print technologies and automation tooling in a multi-platform environment. Lead the evaluation, selection and implementation of new and emerging products and techniques; support the development of business/technology proposals by estimating implementation costs and evaluating options. Collaborate with senior leaders across the company and make informed recommendations to enhance Print related solutions. Weigh business needs against technology of offerings, security concerns and provide recommendations which are practical and achievable.Governance: Proactively contribute to governance initiatives in the development of company policies, audit requirements etc. Provide technical or business guidance to clients within and outside your own department.Engineering: Provide automation expertise within core automation utilizing Enterprise Print current tools. Determine standards and roadmaps for hardware and software. Decide how infrastructure is built and recommends Print and Digital Output based standards for organization wide initiatives based on area of expertise. Conduct major studies regarding system usage, make recommendations for improvements, and determine infrastructure system requirements. Design, develop and test emerging Print Cloud-based software solutions. Provide ongoing analysis and evaluation of test plan, all additions and changes to ensure they are introduced in a manner that protects the integrity of the environment and mitigates risks. Provide in-depth subject matter expertise to perform broad impact analysis, present alternative solutions, and make recommendations for complex initiatives and projects. Work with the Enterprise Architecture team on identifying requirements and design for continuous evolution of Print based solutions. Manage clients, providers and vendor relationships to ensure service expectations are understood, managed and met. Support both production and non-production Print platform environments and hosted applications. Implement production and non-production changes to Print platforms and applications following established change management policies.Who You AreYou can demonstrate strong technical and subject matter experience in design, implementation and support of technologies and server-less print technologies (LRS, Celiveo Secure Print suite) HP Web Jet Admin , HP Security Manager , Ricoh VPSX and SLNX. Minimum of 10 years of related experience is required. Understanding of Waterfall and Agile delivery methodologies, EDF and ITIL is mandatory. Proficiency and subject matter expertise in Windows Server and SQL database is required. Working technical knowledge of Microsoft\'s Azure and DevOps Pipeline. Monitoring, hardening, policing, templating, delivery of Enterprise Print Services will be key to your success. Proficiency with PowerShell scripting is a must. Experience in ServiceNow and Microsoft Azure is required, while additional experience in Print Platforms is preferred. Technical knowledge of tools such as Service Now GitHub, JIRA, Confluence, and Continuous Integration (CI)/ Continuous Delivery (CD) systems is required. Experience with network, firewall and security related solutions is required. Technical knowledge and subject matter expertise in Windows Server and SQL database is required. ITIL certifications would be considered as assets. Experience with reporting, data analysis and BI tools would be nice to have. You have strong knowledge of- Systems Software Infrastructure - Knowledge of the existing and planned software technology and the global, regional and local software architecture and infrastructure components. Hardware Infrastructure - Familiarity with hardware technology and the global, regional and local hardware architecture. Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.Consulting - Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area. Computer Operations - Knowledge of the data center operating environment and day-to-day operational requirementsProblem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.Creativity - Knowledge of approaches, tools and techniques for promoting creative, original thinking and applying it to existing and emerging situations.Decision Making and Critical Thinking - Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.Interpersonal Relationships - Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.You act like an owner - You thrive when you\'re empowered to take the lead, go above and beyond, and deliver results.Values matter to you - You bring your real self to work and you live our values \xe2\x80\x93 trust, teamwork and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 14th FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Client Relationship Management, Infrastructure Management (IM), Mitigated Risks, Technical Leadership, Vendor Management

CIBC