Job Description

About us

Our goal is to support persons with developmental disabilities to live full and meaningful lives where they succeed, contribute, and thrive!

Overview:

The Team Lead is responsible for overseeing front-line staff, ensuring the delivery of high-quality personal care support services for Individuals with disabilities. This role primarily centers on program supports and intervention management, coaching, mentoring, and compliance with regulatory standards and policies. The Team Lead ensures the Individual Support Plans are understood and delivered. The Team Lead collaborates with Individuals and colleagues to create a nurturing and empathetic work environment that empowers Individuals with developmental disabilities.

Responsibilities:

Proactively identifying and resolving issues, handling con?icts, and addressing challenges as they arise. Ensuring the team receives necessary training, resources, and guidance for success. Facilitating seamless coordination of care by communicating information from healthcare professionals to front-line sta?. Sharing relevant details with Individuals, team members, families, and community care teams. O?ering constructive feedback and coaching to front-line sta? to enhance their skills and achieve professional goals. This involves acknowledging achievements, pinpointing areas for improvement, and providing necessary training. Ensuring compliance with all relevant regulations, policies, and procedures, with a primary focus on Individual safety and well-being. Guiding front-line sta? in maintaining proper mobility practices and addressing challenges. This includes comprehensive training on safe lifting, transfer techniques, Assisted Technology and Environmental Interventions (ATEI) and the integration of Ethics of Touch. Supervising the proper administration, storage, and documentation of medications. Overseeing that the medication delivery policies and practices are followed. Managing and de-escalating crisis situations to ensure the safety and well-being of all Individuals and sta?. Providing guidance to front-line sta? ensuring familiarized programs and procedures are understood and followed. Consistently adhering to Occupational Health and Safety regulations while maintaining appropriate documentation. This includes proactively identifying potential hazards, promptly addressing safety concerns, and recommending safety protocols. Establishing clear guidelines and protocols for systematic and organized record-keeping. Ensuring consistency and accuracy in recording essential data and updates. Reviewing and verifying reports for completeness and compliance with relevant regulations and standards. Ensuring Individual budgets are developed and followed, maintaining ledgers for accounting. Conducting orientation and training for new and current personnel, including volunteers, practicum students, work placements, and summer interns. Preparing relief sta? schedules and covering shifts in the absence of regular sta?. Promoting inclusivity and cultural sensitivity within the team by adapting care practices that respect and embrace diverse beliefs and cultural backgrounds. Providing transportation support to Individuals as specified in Individual Service Plans, such as medical appointments and community activities. Assisting in the maintenance, upkeep, and quality standards for designated properties.

Knowledge and Skills:

Demonstrates patience when dealing with conflict and actively seeks solutions. Possesses an ability to empathize with others, acknowledging their feelings and validating their experiences without judgement. Ability to customize communication to accommodate diverse needs and communication preferences, leaving no room for ambiguity or misinterpretation. Exhibits strong leadership qualities, motivating team members to collaborate effectively and create a harmonious work environment that fosters unity and support. Exhibits sound judgment and decisiveness in making timely and effective decisions to resolve issues, combined with innovative and creative skills. Quickly adjusts and responds to changing circumstances, environments, and priorities with composure and resourcefulness. Maintains a positive attitude supporting team morale. Ability to fulfill the physical demands of the role, including driving, climbing stairs, lifting/transferring, personal care, and participating in community activities. Familiarity with the Agency's program offerings. Proficiency in professional practices, planning, evaluation, and organization.

Qualifications:

Post secondary school education (Grade 12) and/or experience in the Human Services field. Rehabilitation Diploma considered an asset. Minimum of three years experience working with Individuals with disabilities, human development and behaviour. Experience with complex behavioural programs, medication management and Individual intervention an asset Basic knowledge of Microsoft Office Products (Word, Excel). Valid Class 5 Drivers License and reliable vehicle is required. Valid Standard / Intermediate First Aid Certificate is required Satisfactory Criminal Record Check with Vulnerable Sector Check is required Proficiency in spoken and written English. Availability for shift work.
Join our team to enhance the quality of life for those we serve. Apply now to embark on a rewarding career as a Team Lead!

Job Types: Full-time, Permanent

Pay: From $21.56 per hour

Additional pay:

Overtime pay
Benefits:

Casual dress Company events Flexible schedule Mileage reimbursement On-site parking
Flexible language requirement:

French not required
Schedule:

12 hour shift 4 hour shift Day shift Evening shift Holidays On call Weekends as needed
Ability to commute/relocate:

Lloydminster, AB T9V 1C8: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Class 5 Drivers License (required) Intermediate / Standard First Aid Certificate (preferred)
Location:

Lloydminster, AB T9V 1C8 (preferred)
Work Location: In person

Application deadline: 2025-07-28