Team Lead, Client Services & Experience
Saskatoon, SK, Canada
Job Description
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Job ID: 246812
Store Name/Number: SK-Saskatoon (0560)
Address: 201 1 Avenue South, Saskatoon, SK S7K 1J9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
You\xe2\x80\x99ll love working here\xe2\x80\xa6
As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora\xe2\x80\x99s services within Sephora standards, ensuring that all members of their team execute Sephora\xe2\x80\x99s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:
- Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
- Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
- Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
- Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
We\xe2\x80\x99d love to hear from you if\xe2\x80\xa6
- You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
- You can demonstrate strong client service skills.
- You have demonstrated effective time management and problem-solving skills.
- You have proven ability to manage time to execute multiple tasks and changing priorities.
- You have flexible availability to work during \xe2\x80\x9cpeak\xe2\x80\x9d retail hours such as nights, weekends, and holidays
While at Sephora, you\xe2\x80\x99ll enjoy\xe2\x80\xa6
- The people. You will be surrounded by the best talent in the industry \xe2\x80\x93 people you can be proud to work with.
- The perks. Think you\xe2\x80\x99ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
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Job Detail
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Job IdJD2300760
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaskatoon, SK, Canada
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EducationNot mentioned