Job Description

Team Coordinator

Position Summary:

Reporting to the Volunteer Program Manager the

Team Coordinator

is responsible for

coordinating all day-to-day functions of the Volunteer Program for the Georgian Triangle Humane Society

. The incumbent represents the GTHS in a professional manner and ensures that the GTHS is seen by the community as a desirable place to volunteer. Key components of this role include effective communication with our volunteer team and helping to grow our Volunteer Program (for our future facility). Additionally, the Team Coordinator will assist with Team Engagement & professional development activities.

Position Schedule:

40 hours per week, some evening and weekend work may be required (infrequent). Option for hybrid work environment (1 day a week working from home).

ROLES AND RESPONSIBILITIES

Volunteer Program Coordination

Support Volunteer Program Manager to develop and administer the Standard Operating Procedures that guide the Volunteer Program as well as review and maintain volunteer resources (including training manuals, presentations, forms, surveys, promotional materials, etc.) Maintain volunteer program database software, completing uploads and data updates Conduct volunteer check-ins, capture and present volunteer feedback Ensure that volunteers work in a safe, healthy and supportive environment in accordance with all appropriate legislation and regulations Coordinate each volunteer first shift and training shifts with Team Leads Oversee volunteer noticeboards at Animal Centre and ensure onsite training resources are available and current Support each user of volunteer management software, and troubleshoot any operations such as access, time logging, applications, or scheduling tools. Support Team Leads with the creation and maintenance of Team schedules and contact lists Support volunteers with schedule access and updates Connect & support team leads to reflect upcoming shift coverage needs
Volunteer Recruitment, Retention & Engagement

Assist Volunteer Program Manager with volunteer recruitment, satisfaction, retention and engagement activities In-person promotion of Volunteer Program at Information Sessions, GTHS Open House events, GTHS booth at markets, third party events, volunteer fairs, and displaying posters on community noticeboards, etc. Research in-community and online volunteer recruitment opportunities Provide Animal Centre tours for new and prospective volunteers Volunteer Recognition: generate celebrant data, create social media posts, place orders for recognition milestones, support National Volunteer Week and other recognition activities Monitor and oversee internal social media group content and access
Team Engagement

Provide assistance to the Executive Director for Board and Board Committee meetings by producing agendas / materials for meetings, taking and transcribing minutes, and follow up actions Lead organizational Social Committee, assisting in the planning and execution of volunteer and staff meetings and events as required For all team events: venue research, bookings, set-up and tidy-up / purchasing supplies, food and beverages / meeting attendance / presentation preparation, etc. Spearhead the Staff Recognition Program with support of GTHS leadership team Assist with the running of the Joint Health and Safety Committee, recording minutes, action items and conducting monthly inspections. Act as the lead Health and Safety representative Support Professional Development of GTHS team with organizing location, documents & supplies for each session in partnership with the Director Team

QUALIFICATIONS

A certification in Volunteer Management or post-secondary education in social sciences, community development, is an asset Education or experience in administration or customer service (two years preferred) Understanding of recruitment and selection, engagement and development techniques Willingness to learn about current trends, resources and information related to volunteerism Highly organized, self-motivated, detail-oriented, creative, professional and able to manage multiple projects Strong focus on multi-step processes Excellent interpersonal skills and an ability to work collaboratively with all levels of staff volunteers and members of the public Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques Presentation and public speaking skills an asset Drive to exceed expectations, good time management skills, self-motivated and high attention to detail Sensitivity to confidential information Familiar with a range of databases, CRMs and/or management tools; knowledge of Volunteer Impact (by Better Impact) an asset Proficient in the Microsoft Office suite of programs Graphic design skills / experience using Canva an asset Familiarity with social media platforms Ability to travel to community locations for recruitment or other events Genuine interest in the welfare of animals and congruent values with the organization including a commitment to lifelong learning, well-being, perseverance, compassion for Pets & People, and Inclusivity

Position Perks:

Opportunities for regular in-person connections both on-site and in our community Professional development/training opportunities Regular interactions with adorable animals and a meaningful impact in daily work Employee benefits package including medical, dental, veterinary, and retail
If this position sounds like the right fit for you, please submit your resume and cover letter via Indeed directly. This position will remain open until it is filled; interviews will be scheduled as candidates are selected. This job posting is also available on our website for those interested in further details.

*We thank all applicants for their interest, however, only those selected for an interview will be contacted. The GTHS will endeavor to make accommodations based on individual accommodation needs.

Job Type: Permanent

Pay: $48,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

Monday to Friday
Application question(s):

What is your interest in this role? Why are you interested in working for the GTHS? How have you built and maintained relationships with colleagues or clients in the past?
Education:

Secondary School (required)
Experience:

Administrative: 2 years (required) Customer Service: 2 years (preferred)
Work Location: In person