Job Description

About Cowboys Casino

Cowboys Casino was established in 2011 and is owned by the Calgary Stampede. Located in the heart of downtown Calgary, Cowboys Casino is home to over 280 employees in 7 different departments. The facility is open to the public 9:30AM - 5AM daily, has 3 restaurants, a dancehall, 32 table games, a 24-hour Poker room, over 370 slot machines and a sport viewing lounge. Operating 364 days a year Cowboys Casino is a staple in the city of Calgary and a premier entertainment destination.

The job

Cowboy's Casino is currently seeking an experienced, motivated, organized individual to work as a Games Manager in our Tables Department. The Table Games Manager oversees the operations of the casino's table games department on a day-to-day basis, ensuring a smooth, fair, and profitable gaming experience for guests. This role involves managing staff, maintaining compliance with AGLC Terms & Conditions, maximizing revenue, and enhancing customer service.

Here's what your day-to-day will look like

The buck stops with you. You are responsible for the daily operations of the Table Games department. You'll monitor game integrity, security, and adherence to standard operating procedures. And you will analyze table games performance and adjust limits, staffing, or procedures as needed. You will recruit, train, schedule and evaluate table games supervisors, pit bosses and dealers. You'll provide coaching, discipline, and performance evaluations to maintain high team standards and foster a positive and professional work environment. You'll ensure all table games operations comply with AGLC regulations and casino policies & procedures and work with the AGLC regulatory division to make that happen. You will provide exceptional guest experiences in a welcoming and engaging gaming atmosphere. You will talk to our high-rollers and VIP players and address customer complaints and concerns to enhance player satisfaction. Promote responsible gaming and ensure players are aware of available resources. (Game Sense)

Here's what we'd like to see from you

At least 2 years in a Games Manager or equivalent role. Strong leadership and team management skills, & problem-solving and decision-making abilities. In-depth knowledge of various table games, rules, casino operations, and AGLC compliance. Strong financial acumen and analytical skills. Ability to handle high-pressure situations professionally.

What you'll get out of the job

The chance to work with an amazing team in some challenging situations The opportunity to develop skills, learn on the go, and make real-time decisions that matter. Health & dental benefits, as well as life and disability insurance On-site parking (pretty sweet for this part of the city)
Job Types: Full-time, Permanent

Expected hours: 40 per week

Additional pay:

Tips
Benefits:

Dental care Discounted or free food Extended health care Life insurance On-site parking Vision care
Schedule:

Day shift Night shift Weekends as needed
Experience:

Games Manager: 2 years (preferred)
Licence/Certification:

Alberta Gaming Registration (preferred)
Work Location: In person

Expected start date: 2025-06-04