Job Description

Great Blue Heron Casino & Hotel is seeking part-time Table Games Dealers!

Under the general direction of the Pit Manager, this position will be responsible for providing superior customer service and conducting all table games in a precise, efficient, and secure manner in accordance with all applicable policies and procedures. Table Games Dealers must lead by example to create Great Experiences and Memories for all guests and colleagues!

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following support of the company\xe2\x80\x99s vision, mission and values:

• Performs opening and closing procedures for table games;
• Deals table games in accordance with department standards and all regulations
• Follows procedures to maintain security of table assets during play
• Takes control of the table, including dealing out disruptive and/or disrespectful players;
• Complies with all government regulations, Internal Controls and Department & Company policies and procedures;
• Communicates with Supervisor on table issues, including but not limited to responsible gaming, alcoholic beverage consumption concerns, violations of table rules and/or other issues
• Promotes Responsible Gaming;
• Ensures accurate chips handling and game commentaries are made in an audible and precise manner;
• Demonstrate strong customer service skills and behaviours, delivering exceptional experiences to internal and external guests;
• Develops and cultivates strong working relationships with all stakeholders including guests, ownership, employees, vendors and regulators;
• Responds to, resolves or escalates issues and inquiries concerning table games;
• Reports irregularities and suspicious activities to supervisor immediately;
• Ensures compliance with licensing laws, health and safety and other statutory regulations.

Successful applicants will demonstrate the following qualifications:

• High school diploma required; post-secondary education an asset;
• Experience in a related field of one (1) or more years or a combination of equivalent working experience in a highly customer service-oriented role or entertainment-type setting;
• Knowledge of all aspects of gaming policies and procedures and game protection would be an asset;
• Strong organizational, attention to detail, interpersonal, analytical and communication skills;
• Proven ability to follow strict policies, procedures and practices;
• Ability to stand for extended periods of time;
• Math skills (balancing, addition and calculation) and manual dexterity (shuffling, riffling). An assessment for both skills will be administered.
• Dealer Training will be provided for candidates who are successful through the screening, interview and assessment phase
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Great Blue Heron Casino & Hotel candidates must be ready and willing to work a flexible schedule, including evenings, weekends, overnights, and holidays. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applications for their interest and will contact those qualified to continue in the recruitment process.

Great Canadian Gaming