Job Description

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

A senior technical role that is required to support and maintain project implementation and the hospital\'s compute environment which includes servers, operating systems, SAN, backup/restore technologies etc. The role is at a Tier 3, expected to handle escalations and support the ICT Service Desk, the Business and Clinical Applications Team, vendors and partners (such as eHealth Ontario, SHINE partners, LHINs etc.). The incumbent is expected to use their expert level technical knowledge to design, and deploy various tools and systems to meet the requirements of both the operational business, technical and application teams. This position requires an experienced, motivated, confident and ambitious individual. In addition to technical skills, it is expected that the candidate will also possess excellent customer-facing skills (both written and verbal). The person will be required to participate in a rotational on-call.

Qualifications

• An undergraduate degree or Diploma in Information Technology, Sciences, Business, Arts or a related field is preferred
• Five to eight years\' experience in the field is required
• Additional IT certifications such as MCSE is an asset
• In depth knowledge of Windows operating system including Active Directory is required
• In depth knowledge of VMware 6.x
• Experience with Office 365 deployment and support
• Experience managing SAN Infrastructure, MDM technologies, Citrix and Backup technology is required
• Ability to work in a constantly changing and fast-paced environment
• Ability to handle situations involving unplanned outages.
• High level of initiative and self-direction
• Strong analytical, organization, conceptual and decision-making skills and the ability to work within a team environment
• Ability to function within a 7/24 environment and participate in a rotational On-Call
• Demonstrated leadership and commitment to continuous professional learning
• Demonstrated ability to effectively manage teams and projects
• Demonstrated flexibility and ability to adapt to change
• Demonstrated ability to explain complex concepts in simple terms
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital\'s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Southlake Regional Health Centre