Job Description

November 3, 2023
NORTH WELLINGTON HEALTH CARE LOUISE MARSHALL HOSPITAL & PALMERSTON AND DISTRICT HOSPITAL
POSTING #2023-233
SWITCHBOARD / REGISTRATION CLERK (CROSS SITE - CASUAL)
One (1) cross site casual Switchboard / Registration Clerk position is available at North Wellington Health Care within our Registration Department. Home site for this position will be the Louise Marshall Hospital site.
This position is unionized with the OPSEU \xe2\x80\x93 Local 226
QUALIFICATIONS:

• Graduate Medical Office Program preferred
• Medical terminology Certificate required \xe2\x80\x93 current related experience may be considered (must complete medical terminology certificate)
• Expert Meditech Registration knowledge
• Previous Switchboard/Admitting/Registration experience in a healthcare setting
• Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems
• Compliance with Privacy Legislation and Hospital Confidentiality requirements
• Experience organizing patient health information with high degree of accuracy
• Excellent verbal and written communication skills
• Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner
• Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines
• Current knowledge of basic Accounts Receivable functions
• Demonstrated leadership skills and ability to work collaboratively
• Must be able to type 40 words per minute

Note: Candidates will be tested for qualifications described above.
REGISTRATION/SWITCHBOARD RESPONSIBILITIES:

• Act as main communication centre answering incoming calls and redirecting to appropriate departments, overhead pages and emergency codes. Manage situations involving power outages, phone issues and paging system outages, pagers, etc.
• Using the hospital information system follows the registration standards for each visit type and ensures accurate registration of patients with current valid information for each visit
• Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department
• Manage contacts in a professional manner understanding the patient is first and foremost
• Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with the Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases
• Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information

ADDITIONAL QUALIFICATIONS:

• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment including providing proof of full COVID vaccination prior to being hired

HOURS OF WORK:

• As per department, must be available to work Monday through Sunday, days and evenings, on an as needed basis
• As per Collective Agreement

Salary: $26.98 - $27.83
Interested applicants please submit your cover letter and resume on BambooHR at the following link: https://whca.bamboohr.com/jobs/ by 4:00 pm on November 11, 2023.
INTERNAL applicants please apply with your work email address.
EXTERNAL applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
North Wellington Health Care strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.
North Wellington Health Care is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.