Job Description

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: Client Care Facilitator
Status: Full-Time Support
Hours: 35 hours per week
Faculty/Department: SSE, Student Wellness and Accessibility
Campus/Location: North and Lakeshore Campus
Salary: FT Support Payband F (Starting rate) $31.05 (Max) $35.99
About the Student Wellness and Accessibility Department at Humber:
The Student Wellness & Accessibility Centre also known as SWAC supports student wellness and accessibility in order to promote academic success at Humber. SWAC houses Counselling Services, Health Services and Accessible Learning Services in one centre to enable a seamless, holistic support for students when necessary.
About the Client Care Facilitator Role:
Reporting to the Associate Director of Clinical Services, the SWAC Client Care Facilitator (CCF) works collaboratively in the Student Wellness and Equitable Learning portfolio and is responsible for coordinating the day-to-day activities of a multi-faceted, multi-site, multi-service high volume clinical division to ensure a smoothly functioning office/clinic and excellent patient relations. The SWAC CCF provides support in a team-based, service-oriented environment to multiple physicians, Accessibility Consultants, Counsellors, nurses, administrators, and other clinical staff, and is responsible for a variety of interactions with students / patients, insurance companies, staff, faculty, and other health professionals in preparation for and following up from clinic visits.
In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Student Wellness and Equitable Learning clinical practice. The SWAC CCF supports the mission and strategic directions of the Student Wellness and Equitable Learning area through high quality student / client and operational support, including front-line services both in-person and virtually.
Qualifications
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education

• 3-year diploma/degree plus professional certification or equivalent.
• Medical Secretary Certificate or equivalent.

Preferred fields: Health Sciences, Health administration and Social Services degrees.
Experience: Minimum of 2 years
Skills:

• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Excellent knowledge of student-centered and trauma-informed professional practice.
• Knowledge of Canadian Mental Health Standard, and relevant privacy legislation (i.e, FIPPA, PHIPA).
• Excellent conflict resolution, interpersonal, client relationship, and communication skills (oral, written, and presentation).
• Ability to engage and build rapport with various stakeholders and members of the college community.
• Good knowledge of principles and practices of administration in a post-secondary educational environment.
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including FIPPA and PHIPA.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and health / medical office management (i.e. electronic medical record - scheduling, template maintenance, maintenance of demographic and insurance information).
• Bookkeeping skills sufficient to maintain accurate records of student / patient data, prepare related reports, etc.
• Experience working in a dynamic office setting with hybrid delivery of services to create immersive and seamless experiences for students in physical and virtual spaces.

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humbers diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).