Job Description

Req ID: 202976

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SW Tech to join our team in Not Specified, Nova Scotia (CA-NS), Canada (CA).

IT Field tech/Help Desk

• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop /notebook configurations at customer site
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instructs customers in the operation and maintenance of the system
• Individuals have a well-rounded knowledge of the policies and procedures for their work area
• Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine
• Occasional local travel including overnight domestic trips may be required

Must Have:

• 3+ Years experience

Skills, Job Competencies, Certifications:

• The individual must have proven customer service background
• Individual will be knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills are required
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills

#LI-SGA

"INDSALES"

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.