Job Description

SW Tech

IT Field tech/Help Desk
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer site
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system
Individuals have a well-rounded knowledge of the policies and procedures for their work area
Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine
Occasional local travel including overnight domestic trips may be required
Must Have:
3+ Years experience
Skills, Job Competencies, Certifications:
The individual must have proven customer service background
Individual will be knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills are required
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills

NTT Data