Job Description

SUPPORT SPECIALIST

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits


Competitive salary and benefits package. Defined-benefit pension plan. Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life


and community.



Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.



Under the direction of the Supervisor, Client Support Services, will provide prompt, professional service and support to address

client computing problems, formulate effective plans and maintain a sound relationship with the client community. Will represent

client interests in IT Operations Department.

Responsibilities:


Provide desk-side assistance and support in the use of standard business applications. Provide Tier 2 technical consulting and support services to the client community. This includes troubleshooting functional and


technical problems in the following areas: operating systems, application software, hardware devices, electronic office,

networking, and Internet/Intranet.


Manage and resolve client Incident requests in the Service Now system Coordinate and administer desktop computer support for the corporate endpoints. Coordinate ad-hoc client service requests such as client workstation moves, training sessions, information sessions, project


rollouts and short-term equipment needs.

Provide back-up support to other Client Support Specialists. Promote product awareness and competent use of IT Technology.

Qualifications:


A four-year degree in Computer Science from a university of recognized standing and a minimum of two years of Desktop

Support experience

OR
A two-year diploma in Business Information Technology from an institute of recognized standing and a minimum of four years

of Desktop Support experience.
Ability to perform a wide variety of activities such as client requirements analysis, meeting with business/personnel

management, defining workstation alternatives and recommending the appropriate client products and business solutions.
Excellent technical support skills, including a high level of proficiency in various software applications Obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba Hydro


policy P513.

Critical Infrastructure Protection (CIP) Training is required and must be renewed annually. You must possess and maintain a valid Manitoba Driver's Licence with the appropriate class.

Salary Range



Starting salary will be commensurate with qualifications and experience. The range for the classification is $34.80-$48.16 Hourly,

$66,691.04-$92,279.98 Annually.



MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY


Reference Code: CO57093486-01

Apply Now!



Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is SEPTEMBER 2. 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations

during the recruitment process.



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