Job Description

WellFort is seeking a Quality Decision Support Specialist to join our team!

WellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity.

Reporting to Senior Director, Operations, the Quality Decision Support Specialist (QDSS) will provide support across the organization and specifically to the leadership team in the planning of programs and services focused on population health trends and outcomes and leading WellFort's commitment to becoming a data-driven organization. The QDSS is responsible for planning, coordinating, evaluating, and producing work related to quality improvement initiatives, external reporting of all programs, MSAA indicators and performance indicators. The QDSS will lead internal reporting initiatives such as organizational and program-level reports and scorecards to drive improved performance. Working closely with the Data Management Coordinator(s) and coordinating the team's work, the QDSS ensures that EMR activities support the overall organization including supporting the set up and training of EMR use across all programs. The role is responsible for ensuring training, documentation requirements, queries, extraction, and analysis occur for all programs.

RESPONSIBILITIES

Provide support to the leadership team in the planning of programs and services focused on health trends and outcomes. Be a subject matter expert in data integrity and lead the analysis of data, using statistical methodologies, to engage leaders and health care providers in discussions grounded in data and evidence that lead to corrective and preventative actions Establish and evaluate metrics and indicators to measure and monitor performance Identify gaps in data availability and define and implement solutions to close the gaps Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards Conduct analysis and develop reports and presentations using statistical reporting packages and present this information to a variety of audiences Create effective working relationships with the teams and manage data quality, business process improvement, report development and other projects using effective project management practices Support the planning process, coordinate, evaluate and produce work related to quality improvement initiatives, MSAA indicators and performance indicators. The QDSS is the lead on all Electronic Client Records and data collection initiatives. Create a system for community, client, and staff data collection to support continuous quality improvement Provide informed feedback and recommendations to staff members, leadership and other stakeholders as appropriate Coordinate documents and data for the organization's accreditation process. Implement and monitor the evaluation frameworks to ensure accountability to the community and our funders. Train all staff on the electronic health records, community initiative tools and other data collection processes.

Staff Training:

Determine training needs, design training plans and facilitate access to training for staff on data bases, such as, EMR. Delegate onboarding, training and troubleshooting to the Data Management Coordinator(s)

Quality Assurance:

Coordinate documents and data for the organization's accreditation process. Implement and monitor the evaluation framework for all aspects of the organization to ensure accountability to the community and our funders. Creates a system for community, client, and staff data collection to support continuous quality improvement. Support leadership and the Privacy Officer in relevant compliance reviews related to the collection, use, storage and disposal of personal health information within the EMR and other documentation practices.

Quality Improvement:

In consultation with appropriate staff, plan and coordinate ongoing organizational development initiatives. Provide support to Chief Executive Officer and Leadership Team with respect to planning, evaluation, and quality improvement. Ensure the training of all staff on the electronic health record, community initiative tools and other data collection processes in collaboration with the Data Management Coordinator(s). Develop queries and runs reports as necessary for funder reports, performance indicators, MSAA indicators and quality improvement initiatives. Prepare and maintain organizational and programmatic dashboards for leadership

External Relationships

Participate with internal and community partners to enhance the planning, evaluation and quality of health and social issues. Provide support to other primary care practices within any Primary Care Networks that WellFort is working in. Network with other professionals/agencies to identify community needs. Maintain an awareness of current system issues and challenges. Participate in Ontario Health Team activities and partnerships related to performance measurement and digital planning.

Professional Development

Joins relevant professional groups to maintain professional linkages and support. Participate in Quality Assurance programs and peer audit process as required. Participate in educational activities according to the needs of the centre and the career goals of the individual.

Research

Support the organization in the planning and development of RFPs for research opportunities to enhance the health of the community and to contribute to the health of the organization. Establish relationships with existing and potential research partners to further enhance the health of the community. Bring to the attention of the organization researchers that may be relevant for improving client's health, health systems, and organizational health. Participate in research when opportunities arise.
Other duties and responsibilities that may be assigned from time to time.

QUALIFICATION, EXPERIENCE & SKILLS

Undergraduate degree in a relevant discipline (Health Information Management, Statistics, Business Administration) or equivalent of training and experience in decision support related responsibilities. 3-5 years of progressive experience in clinical data analysis, performance measurement and reporting with an electronic health record. (Experience with Accuro is considered an asset.) Certification with the Canadian College for Health Records Administrators (CCHRA), an asset Experience working within a Community Health Centre Model considered an asset Advanced analytical skills including statistical analysis, including query building and data extraction Proven ability to develop and maintain strong relationships with partners Highly effective communication, presentation and interpersonal skills Ability to identify complex problems and review related information to develop and evaluate options and implement solutions with all types of health data. Demonstrated knowledge of databases and business intelligence tools/report design, in particular strong proficiency in Excel and SQL; Accuro and Accuro Query Builder, or PowerBI would be an advantage. Experience teaching, facilitating groups and knowledge of adult learning principles. Excellent report-writing skills using a variety of report-building software, particularly SQL Strong planning and project management skills with proven ability to multi-task. Knowledge of database management principles and relational databases. Demonstrated knowledge of quality improvement, systems and tools to achieve organizational health. Proven skills in developing and implementing evaluation tools Some knowledge and understanding of the local health and social service sector, community-based programming including inherent challenges and opportunities. Knowledge of community, the health sector including primary health care and community health centres. Requires flexibility in hours as the position entails some evenings and weekend work. Knowledge, understanding and experience of research methodology and practice. Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level. Experience working with confidential and time sensitive documents and information. Excellent interpersonal skills and the ability to multitask in a fast paced environment. Experience working in a value based non-profit or social services organization. Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected. Ability to speak languages relevant to the residents of the organization's community is an asset.

Apply Now and Empower your Career!

Candidates who self-identify as being from a marginalized community, including people with lived/living experience of drug use and/or houselessness, Indigenous peoples, racialized persons, persons with disabilities, newcomers, and 2SLGBTQIA+ persons,?are encouraged to apply and will be prioritized. We invite these candidates to indicate their relevant identities in their cover letters.

Requests for accommodation due to disability can be made at any stage in the recruitment process.

The successful candidate will demonstrate a willingness to participate in WellFort's commitment to becoming an inclusive, barrier-free health centre and an ability to work in an interdisciplinary team.

For more information visit www.WellFort.ca

Salary Range: $72,313 - $83,319

Our compensation package includes health and dental benefits and HOOPP pension benefits.

Interested applicants:

Please send your resume and cover letter to

hiring@wellfort.ca, quoting "QDS0825"

in the subject line.

We thank all applicants for their interest but only successful candidates will be contacted. No agencies of phone calls please.

VACCINATION REQUIREMENT:

As a condition of employment, new WellFort staff must be fully vaccinated unless they have received an exemption from vaccination under the Human Rights Code. Proof of COVID-19 vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.

Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.

The candidate will be asked to provide WellFort with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal https://covid-19.ontario.ca/get-proof/.

The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the organization will be required.

Job Types: Full-time, Permanent

Pay: $72,313.00-$83,319.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Brampton, ON L6T 3J1: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

CCHRA Certification (preferred)
Work Location: In person