Job Description

Support Specialist I

Saskatoon, SK

Are you energized by helping others, solving technical puzzles, and using cutting-edge AI tools? Does empowering customers and enhancing their experience get you up in the morning? We are looking for a Support Specialist I who thrives on delivering exceptional customer support while embracing automation to scale smartly and efficiently.

About the Job

As a Support Specialist I, you'll be the first point of contact for our customers--offering timely, empathetic, and technically sound support across multiple channels. You'll harness the power of AI to solve problems faster, identify trends, and drive smarter service delivery. This role plays a key part in strengthening customer trust and driving Vendasta's commitment to world-class service through innovation, communication, and care.

Your Impact

As a Support Specialist I, you'll work with the Support Team and cross-functional stakeholders to:


Serve as the first point of contact for customer inquiries via phone, email, chat, and video.*
Leverage AI-powered support tools to respond quickly and accurately to customer requests.*
Identify bugs or escalations and log them with detailed context to ensure efficient resolution.*
Contribute to internal and customer-facing documentation by validating and improving AI-generated drafts.*
Provide real-time product walk-throughs and training with support from internal AI coaching tools.*
Supercharge your service by blending human intuition with AI tools to maintain a world-class one-touch resolution and customer satisfaction rate.*
Bring your expertise and customer feedback to our Product organization, helping shape future product updates.*
Help customers implement Vendasta's AI-powered tools to grow and retain their customers.*

What You Bring to the Table

You bring 1-2 years of experience in customer service, support, or a related field--ideally within a SaaS or tech environment. You're skilled in using platforms like Zendesk, Atlassian, and Google Workspace and have excellent communication and interpersonal abilities. You're curious and adaptable, with a working understanding of AI-enhanced support tools like summarizers and smart replies. While exposure to AI or automation tools is considered an asset, a willingness to learn and adapt is essential. You thrive in fast-paced environments, show empathy in every interaction, and take pride in continuous improvement and customer success.

About Vendasta

We help businesses get more customers. And keep them. We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you'll enjoy:


Competitive health benefits, flex time, and annual work-from-anywhere options Equity opportunities and a chance to directly shape our AI future A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning A place where building AI isn't just a buzzword, it's the core of everything we do

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We're driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you'll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Discover your potential. Build something that matters.

Help us lead the AI revolution from right here in Saskatoon.