Job Description

We're searching for a Support Specialist. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a Support Specialist in our Head Office in Surrey, BC at King George Hub. This is a great opportunity to join our IT Operations team.

Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Support Specialist, you're a natural problem solver who loves to troubleshoot systems and network issues and embrace new ideas and innovative solutions to create positive, efficient user experiences for our employees.

Interested in learning more?

Why you'll love Westland:

An open, flexible and welcoming workplace

Plenty of opportunities to grow and learn

Autonomy to own your own success

Total rewards program that takes care of your financial, physical,
and mental health Amplifying Communities, a program to support
causes that matter most to our employees and clients

Why we'll love You:

Passion to solve complex problems, as well as drive impact and
productivity through technology

Be forward-looking while supporting our legacy and future state
environments

Thrive when it comes time to implement, administer, and
troubleshoot network infrastructure devices and cloud workloads

A critical thinker who loves to analyze and problem-solve issues

Collaborative approach to ensure you can deliver thoughtful and
complete work

Proficient in the use of remote desktop management and support
tools as well as workstation configurations and desktop PCs

Minimum three years' experience in a Service Desk role, providing
support in Microsoft environments (Active Directory, Office 365)
and Adobe applications

Bonus: Experience with ServiceNow

Once here, you'll:

Be a contributing member of our inclusive culture, alongside an
extraordinarily talented community of people with a wide variety of
backgrounds.

Be a key point of contact for overall infrastructure operational
effectiveness and optimization

Think two steps ahead by anticipating potential issues or
bottlenecks and identifying possible solutions

Safeguard the security of our information systems and networks by
thinking two steps ahead and anticipating potential issues or
bottlenecks and identifying possible solutions

Manage and monitor a wide range of systems issues, collaborating
with other technical teams as needed.

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca

Other details

• 9850 King George Blvd, Surrey, BC V3T 4Y3, Canada