Job Description

Position description

This is a great chance to join a Top Employer and contribute to our growth and success! We have an exciting opportunity with our IT team End-User and System Support Specialist- IT

What\'s the job?

Primary responder to end user requests via telephone and email for all systems and technical related issues. Escalates to other teams as required. Tracks, monitors and follows up with ticket flow to ensure a timely resolution and end user satisfaction.

• Track and monitor problems to ensure timely resolution, identify recurring trends, document process for future response (Confluence). Maintain help desk ticketing system (Jira)
• Support I.T. equipment in plants and offices, e.g: workstations, hand scanners, thermal label & laser printers. Ensuring functionality and connectivity to network and systems, and facilitating their maintenance.
• Troubleshoot, test, and diagnose computer and peripheral problems for end-users
• Support, monitor and test hardware and software problems pertaining to the LAN
• Recommends and schedules repairs and preventative maintenance to I.T. equipment
• Procure, configure, distribute and coordinate final installation of user stations as per corporate standards.
• Work and update network hardware equipment in accordance to corporate IT standards.
• Provide remote or onsite support to other locations in the corporation as assigned
• Conduct first level hardware and standard software suite training to all corporate end-users
• Complete HR entered tickets for onboarding and off boarding of employees, including orientation, equipment deployment, Active Directory Group and Distribution List memberships. Coordinates Oracle ERP and other application credential assignment and responsibilities.
• Ensure that security requirements are enabled and enforced, such as Multi-Factor Authentication.
• Provide deployment and support for mobile devices (smartphone).
• Any other duties as assigned

REQUIRED QUALIFICATIONS

What do you bring?

• Post-Secondary Certificate or Diploma in an IT field
• 3+ years of experience
• Knowledge of Current Microsoft Operating Systems
• Knowledge of current network technologies and mobile/mobility solutions
• Knowledge of Microsoft Office and business related applications
• Knowledge of hardware/software troubleshooting techniques and I.T. best practices
• Organizational skills, capable of working independently as well as with the I.T. team and business units
• Effective written and verbal communication skills
• CompTIA A+, Network+, Any Microsoft MTA, certifications are assets

Who are we ?

Here\'s what we do\xe2\x80\xa6

Saint-Gobain and Kaycan Group of Companies are subsidiaries of Saint-Gobain -- the world\'s largest building materials company with a 350-year legacy of innovation and growth. Our vision is to Be the worldwide leader in light and sustainable construction. We\'re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in Globally & Canada. Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose to Make the World a Better Home.

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To learn more about us visit ,

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Saint-Gobain