Job Description

This in person position operates in a fast-paced, dynamic, and rewarding environment. Attention to detail is required. The ideal candidate must possess the ability to work as an integral part of a small IT team with many diverse, and interconnected, duties. In addition, qualified applicants should possess a strong technical aptitude, competent analytical and troubleshooting skills, and excellent organizational and communication skills. You will be responsible (along with the rest of the team members) for supporting both local and remote users (500+). You may be required to travel to our branches at times. A valid Driver\xe2\x80\x99s Licence and reliable transportation are required. WHY WORK FOR US

• Company-paid benefits
• Profit sharing
• RRSP match
• Career growth
• Recognition Program
• GIVEBACK Program

Duties and Responsibilities

• Tier 1/2 first point of contact
• Focus on end-user experience
• Assists end users in day-to-day functionality and efficiency
• Provides IT support for desktops, printers, peripherals, telephone systems, cellular devices, etc
• Configure, install, and maintain applications
• Prepare, configure, and deployment of workstations
• Prepare, configure, and deployment of printers, peripherals, telephones, and cellular devices
• Break-fix support for end-user applications and hardware
• Identify, manage, and resolve issues in a timely manner
• Responds to end-user requests effectively and communicate with them to address issues
• Create and maintain end-user information, knowledgebases, and asset tracking
• Warranty support for hardware
• Support physical and virtual end-user workstations
• Assist end users in-person and remotely for remote branch offices and home offices
• Patching and general maintenance of end-user devices
• Identify and recommend technology and process efficiencies for all aspects
• Liaison with 3rd party vendors/partners to work through warranty, operational, and/or project work
• Provide Tier 1/2 support for end users
• Primary OS/Productivity suite: Windows 7, 10, 11, iOS, MAC, Android, Raspberry Pi, Office 2010-365
• Willingness to learn new technologies
• Assist with user identity and device management
• Assist with any IT projects
• Provide coverage for team members when out of the office
• Additional duties as required

EXPERIENCE AND EDUCATION

• IT-related Post Secondary Education or real-world hands-on experience preferred
• Strong soft skills, and ability to communicate with non-technical end-users required
• Experience with Microsoft Office 365, ITIL, and change management an asset
• Strong documentation skills an asset
• Security awareness knowledge and understanding required
• Familiarity with current workstation hardware, and various manufacturers, including cloud software as a service solution required

Final candidates will be required to undergo an assessment and security screening, including a Criminal Record Check and Driver\xe2\x80\x99s Abstract. Employment is subject to screening completion that is satisfactory to Bartle & Gibson. Bartle & Gibson is an equal opportunity employer offering competitive wages and opportunity for advancement from within the organization.