Job Description

Reporting to the Superintendent, Network and Telecommunications, the candidate will perform the following duties:

Network support primarily involves troubleshooting network-related issues, including fault/incident resolution, as well as more advanced service request functions.

Participation in recovery calls with different teams for the resolution of high-priority incidents within the framework of the Service Level Agreement ("SLA").

Network monitoring, remote administration, configuration, troubleshooting, installation, deployment, IP schema, IP protocol, implementation and support of IP addresses, routing table entries, network filters and any other applicable operational configuration parameters for all managed network devices. Provide solutions to design flaws as well as service improvement ideas. Excellent knowledge of customer network architecture at enterprise level. Coordination with other support teams for problem resolution (if required). Ensure successful implementation of necessary changes to optimize network performance, new requirements, etc. Excellent communication and event coordination during incident handling for any major network outages. Experience in documenting network services, e.g. design criteria and standards, topology documentation. Proper documentation of incidents, service requests and change requests according to standard process. Appropriate handling of incidents escalated by Level 2 NOC engineer and other teams. Experience in interacting with TAC centers of equipment vendors and WAN service providers. 24x7 support



To be considered for this role, you must have the following skills and experience:

CCNA certification Cisco routers, Cisco switches Network engineering Bilingual On site Sept-Iles



La capacite a communiquer en anglais, a l'oral comme a l'ecrit, est une exigence car la personne a ce poste devra collaborer regulierement avec des collegues et des partenaires aux Etats-Unis.



#LI-CAN

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.



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