Job Description

:Soyez celui ou celle qui rend cela possible!*** English version belowLieu: Montreal, CanadaL\'organisation de soutien \xc3\xa0 Montr\xc3\xa9al est \xc3\xa0 la recherche professionnels qui souhaitent travailler avec le support client mondial dans le domaine des produits Packet Core.
Nous avons besoin de personnes qui ont un esprit de service avec de bonnes comp\xc3\xa9tences techniques et des comp\xc3\xa9tences non techniques afin de pouvoir coop\xc3\xa9rer et n\xc3\xa9gocier avec de multiples parties prenantes. Les candidats doivent \xc3\xaatre responsables, auto-motiv\xc3\xa9es et doivent toujours tenir compte de ce qui int\xc3\xa9resse les clients.
SDU \xc3\xa0 Montr\xc3\xa9al fait partie du SDU Mexico sous l\'organisation BNEW SAS SAN. Le poste offert est pour un professionnel en de support Packet CoreNotre opportunit\xc3\xa9:\xc2\xb7 G\xc3\xa9rer et piloter la r\xc3\xa9solution CSR (Customer Service Requests - Demande de service des clients) des clients internationaux.
\xc2\xb7 Effectuer un d\xc3\xa9pannage \xc3\xa0 distance et sur site dans les r\xc3\xa9seaux et les laboratoires r\xc3\xa9els des clients.
\xc2\xb7 Participer aux activit\xc3\xa9s d\'installation, de configuration et de test sur site.
\xc2\xb7 Participer \xc3\xa0 la gestion du support d\'urgence.
\xc2\xb7 V\xc3\xa9rifiez les corrections d\'urgence en laboratoire avant de les remettre au client.
\xc2\xb7 Participer aux premiers projets de d\xc3\xa9ploiement de produits tels que FOA.
\xc2\xb7 Dialoguer fr\xc3\xa9quemment avec nos interfaces dans la r\xc3\xa9gion, PDU et ligne de produitsExigences:\xc2\xb7 Master of Science / Bachelor (3 ou 4 ans apr\xc3\xa8s le bac) dans l\'un des domaines suivants : Informatique, t\xc3\xa9l\xc3\xa9communications, technologie de l\'information ou g\xc3\xa9nie \xc3\xa9lectrique.
\xc2\xb7 Exp\xc3\xa9rience et comp\xc3\xa9tence en mati\xc3\xa8re de solution cloud (en particulier CEE, HDS).
\xc2\xb7 Protocoles de routage / protocole r\xc3\xa9seau (e.g. BGP and OSPF)
\xc2\xb7 Excellente connaissance du SGSN-MME d\'Ericsson et des n\xc5\x93uds EPG.
\xc2\xb7 Tr\xc3\xa8s bonne connaissance du AMF, SMF et UPF. (PCC & PCG d\'Ericsson).
\xc2\xb7 Tr\xc3\xa8s bonne compr\xc3\xa9hension des technologies GSM, WCDMA, LTE et 5G
\xc2\xb7 Tr\xc3\xa8s bonne compr\xc3\xa9hension des protocoles de signalisation, de la commutation de circuits et de la commutation par paquets
\xc2\xb7 Tr\xc3\xa8s bonne connaissance des r\xc3\xa9seaux de t\xc3\xa9l\xc3\xa9communication
\xc2\xb7 Solides comp\xc3\xa9tences en mati\xc3\xa8re de d\xc3\xa9pannage
\xc2\xb7 Familiarit\xc3\xa9 avec les proc\xc3\xa9dures de maintenance et d\'assistance
\xc2\xb7 Bonne connaissance de l\'int\xc3\xa9gration et du d\xc3\xa9ploiement de logiciels. Exp\xc3\xa9rience en mati\xc3\xa8re de tests et de contr\xc3\xb4les Exp\xc3\xa9rience de support avec les clients \xc3\xa9prouv\xc3\xa9e.
\xc2\xb7 Disponibilit\xc3\xa9 pour \xc3\xaatre de garde.
\xc2\xb7 Capacit\xc3\xa9 et volont\xc3\xa9 de voyager.
\xc2\xb7 Excellentes comp\xc3\xa9tences en anglais \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit.
\xc2\xb7 Qualifications suppl\xc3\xa9mentaires
\xc2\xb7 Connaissance des processus de gestion de la CSR et des TR.Comp\xc3\xa9tences additionelles:
\xc2\xb7 Bonne connaissance des outils d\'assistance SMS, Metis et Clearquest Wireshark
\xc2\xb7 Bonne compr\xc3\xa9hension des protocole de routage et protocole reseau
\xc2\xb7 Bonne compr\xc3\xa9hension des IPSEC, Security, L2TP, VPN Gateway, CRE (Container Routing Engine)
\xc2\xb7 Le plus : certification de niveau associ\xc3\xa9 Ericsson PCN,
\xc2\xb7 Le plus : exp\xc3\xa9rience/certification Juniper/Netscreen/Extreme,
\xc2\xb7 Le plus : excellente compr\xc3\xa9hension de l\'informatique en nuage (Openstack & Kubernetes).
\xc2\xb7 Le plus: A10 Firewall Load BalancingGrow with us!Location: Montreal, CanadaThe Global Support organization in Montreal is looking for skilled professionals that are interested in working with global customer support for the Packet Core product area.
We need people that are service minded with good technical skills as well as soft skills in order to be able to cooperate and negotiate with multiple stakeholders. Candidates need to be accountable, self-driven and always keep the customer\xe2\x80\x99s interest in mind.Our Exciting Opportunity:
\xc2\xb7 Handle and drive CSR (Customer Service Requests) resolution from global customers.
\xc2\xb7 Perform remote and on-site troubleshooting in real customer networks and labs.
\xc2\xb7 Take part in on-site installation, configuration and testing activities.
\xc2\xb7 Participate in emergency support handling.
\xc2\xb7 Verify emergency corrections in lab before they are released to customer.
\xc2\xb7 Participate in early product deployment projects such as FOA.
\xc2\xb7 Dialog frequently with our interfaces in the region, PDU and product line.You Have:\xc2\xb7 Master of Science / bachelor\xe2\x80\x99s degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering.
\xc2\xb7 Experience and competence working with the Cloud solution (specifically CEE, HDS ).
\xc2\xb7 Routing and Networking Protocols (e.g. BGP and OSPF)
\xc2\xb7 Very strong knowledge of the Ericsson SGSN-MME and EPG nodes.
\xc2\xb7 Strong knowledge of AMF, SMF and UPF (PCC & PCG Ericsson nodes).
\xc2\xb7 Strong understanding of GSM, WCDMA, LTE and 5G technologies
\xc2\xb7 Strong understanding of signaling protocol, circuit switching & packet switching knowledge.
\xc2\xb7 Strong telecommunications network knowledge Proven customer support experience.
\xc2\xb7 Availability for on-call schedule.
\xc2\xb7 Ability and willingness to travel.
\xc2\xb7 Excellent oral and written English skills.
\xc2\xb7 Knowledge of CSR and TR handling processes.
\xc2\xb7 Knowledge of Troubleshooting and Fault Isolation.You might also have:
\xc2\xb7 Strong understanding of routing and networking protocols
\xc2\xb7 Strong understanding of IPSEC, Security, L2TP, VPN Gateway, CRE (Container Routing Engine)
\xc2\xb7 Familiarity with SMS, Metis and Clear quest, Wireshark support tools
\xc2\xb7 a plus Juniper/Net screen/Extreme Certified/experience.
\xc2\xb7 a plus, Strong understanding of Cloud computing (Openstack & Kubernetes).
\xc2\xb7 a plus Ericsson PCN Associate Level Certified.
\xc2\xb7 a plus A10 Firewall Load Balancing\xe2\x80\x8bWhy join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build solutions never seen before to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?
to find all you need to know about what our typical hiring process looks like.\xe2\x80\x8bEncouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,If you need assistance or to request an accommodation due to a disability, please contact Ericsson atDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.Primary country and city: Canada (CA) || MontrealJob details: Support Engineer

Ericsson