Job Description

:Soyez celui ou celle qui rend cela possible!Professionnel en Support de Cloud**** English version belowLieu: Montr\xc3\xa9al QC, CanadaL\'organisation de soutien \xc3\xa0 Montr\xc3\xa9al est \xc3\xa0 la recherche d\'un professionnel, qui souhaitent travailler avec le support client mondial dans le domaine des produits Cloud.
Nous avons besoin de personnes qui ont un esprit de service avec de bonnes comp\xc3\xa9tences techniques et des comp\xc3\xa9tences non techniques afin de pouvoir coop\xc3\xa9rer et n\xc3\xa9gocier avec de multiples parties prenantes. Les candidats doivent \xc3\xaatre responsables, motiv\xc3\xa9es et doivent toujours tenir compte de l\'int\xc3\xa9r\xc3\xaats des clients.
SDU \xc3\xa0 Montr\xc3\xa9al fait partie du SDU Mexico sous l\'organisation BNEW SAS SAN. Le poste sera offert \xc3\xa0 un professionnel en support cloudNotre opportunit\xc3\xa9:\xc2\xb7 G\xc3\xa9rer et piloter la r\xc3\xa9solution CSR ( Requ\xc3\xaates Services client\xc3\xa8les - Demande de service des clients) des clients internationaux.
\xc2\xb7 Effectuer un support \xc3\xa0 distance et sur site dans les r\xc3\xa9seaux et les laboratoires r\xc3\xa9els des clients.
\xc2\xb7 Participer aux activit\xc3\xa9s d\'installation, de configuration et de test sur site.
\xc2\xb7 Participer \xc3\xa0 la gestion du support d\'urgence.
\xc2\xb7 V\xc3\xa9rifiez les corrections d\'urgence en laboratoire avant de les remettre au client.
\xc2\xb7 Participer aux premiers projets de d\xc3\xa9ploiement de produits tels que FOA.
\xc2\xb7 Communiquer fr\xc3\xa9quemment avec nos interfaces dans la r\xc3\xa9gion, PDU et ligne de produitsExigences:\xc2\xb7 Ma\xc3\xaetrise en Science / Bach (3 ou 4 ans apr\xc3\xa8s le bac) dans l\'un des domaines suivants : Informatique, t\xc3\xa9l\xc3\xa9communications, technologie de l\'information ou g\xc3\xa9nie \xc3\xa9lectrique.
\xc2\xb7 Exp\xc3\xa9rience et comp\xc3\xa9tence en mati\xc3\xa8re de solution cloud (en particulier CEE, HDS).\xc2\xb7 Comp\xc3\xa9tences
o Dockers, Containers and Kubernetes
o Docker
o Kubernetes
o Kubernetes Plugins
\xc2\xa7 CALICO
\xc2\xa7 Prometheus
\xc2\xa7 METAL-LB
\xc2\xa7 CEPH
o Scripts:
\xc2\xa7 Python
\xc2\xa7 GO
\xc2\xa7 YAML / JSON
\xc2\xa7 ANSIBLE
o Protocoles de routage / protocole r\xc3\xa9seau
\xc2\xa7 VRRP,HSRP, BGP,OSPF,Static routing, BFD\xc2\xb7 Exp\xc3\xa9rience de support avec les clients \xc3\xa9prouv\xc3\xa9e.
\xc2\xb7 Disponibilit\xc3\xa9 pour \xc3\xaatre de garde.
\xc2\xb7 Capacit\xc3\xa9 et volont\xc3\xa9 de voyager.
\xc2\xb7 Excellentes comp\xc3\xa9tences en anglais \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit.Qualifications (atout)
\xc2\xb7 Connaissance des processus de gestion de la CSR et des TR.Comp\xc3\xa9tences additionelles:
\xc2\xb7 Contexte de ces technologies sp\xc3\xa9cifiques (i.e., Virtualization \xe2\x80\x93 AWS, VMWare, RHOS)
\xc2\xb7 Connaissance pratique de LINUX
\xc2\xb7 RedHat OpenShiftCloud Support ProfessionalLocation: Montreal, CanadaThe Global Support organization in Montreal is looking for skilled professionals that are interested in working with global customer support for the Cloud product area.
We need people that are service minded with good technical skills as well as soft skills in order to be able to cooperate and negotiate with multiple stakeholders. Candidates need to be accountable, self-driven and always keep the customer\xe2\x80\x99s interest in mind.Our Exciting Opportunity:
\xc2\xb7 Handle and drive CSR (Customer Service Requests) resolution from global customers.
\xc2\xb7 Perform remote and on-site troubleshooting in real customer networks and labs.
\xc2\xb7 Take part in on-site installation, configuration and testing activities.
\xc2\xb7 Participate in emergency support handling.
\xc2\xb7 Verify emergency corrections in lab before they are released to customer.
\xc2\xb7 Participate in early product deployment projects such as FOA.
\xc2\xb7 Dialog frequently with our interfaces in the region, PDU and product line.You Have:\xc2\xb7 Master of Science / bachelor\xe2\x80\x99s degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering.
\xc2\xb7 Experience and competence working with the Cloud solution (specifically CEE, HDS ).
\xc2\xb7 Dockers, Containers and Kubernetes
\xc2\xb7 Knowledge in:
o Docker
o Kubernetes
o Kubernetes Plugins
\xc2\xa7 CALICO
\xc2\xa7 Prometheus
\xc2\xa7 METAL-LB
\xc2\xa7 CEPH
o Scripting:
\xc2\xa7 Python
\xc2\xa7 GO
\xc2\xa7 YAML / JSON
\xc2\xa7 ANSIBLE
o Networking and Routing protocols
\xc2\xa7 VRRP,HSRP, BGP,OSPF,Static routing, BFD
\xc2\xb7 Proven customer support experience.
\xc2\xb7 Availability for on-call schedule.
\xc2\xb7 Ability and willingness to travel.
\xc2\xb7 Excellent oral and written English skills.
\xc2\xb7 Knowledge of CSR and TR handling processes.
\xc2\xb7 Knowledge of Troubleshooting and Fault Isolation.You might also have:
\xc2\xb7 Background in these specific technologies (i.e., Virtualization \xe2\x80\x93 RedHat Openstak, AWS, VMWare )
\xc2\xb7 Working knowledge of LINUX / Unix
\xc2\xb7 RedHat OpenShift\xe2\x80\x8bWhy join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build solutions never seen before to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?
to find all you need to know about what our typical hiring process looks like.\xe2\x80\x8bEncouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,If you need assistance or to request an accommodation due to a disability, please contact Ericsson atDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.Primary country and city: Canada (CA) || MontrealJob details: Support Engineer

Ericsson