Job Description

Job Summary

We're looking for a Supply Chain & Operations Manager who is an experienced professional to lead our day-to-day operations with strong optimization and cost reduction focus across online B2B and B2C channels. Striving to deliver innovative and industry leading solutions in logistics, inventory management, procurement, and customer service.

Responsibilities

Logistics & Supply Chain

Lead global inbound and outbound logistics across Canada, the U.S., and international partners

Manage relationships with 3PL warehouses, freight forwarders, and carriers

Oversee shipping, customs, duties, and compliance requirements

Optimize freight costs, transit times, and delivery performance

Develop and maintain logistics SOPs and contingency plans

Procurement Management

Own the procurement process for finished goods and operational supplies

Manage supplier relationships, pricing negotiations, and lead times

Work closely with Product and Finance on purchase planning and costing

Ensure purchase orders align with forecasts, budgets, and inventory plans

Monitor together with Product, supplier performance, quality, and on-time delivery

Inventory Management

Own inventory planning, demand planning and forecasting processes utilizing tools such as MRP and StockIQ , and replenishment across all channels

Ensure healthy stock levels while minimizing overstock and stockouts

Oversee inventory accuracy across warehouses and systems

Lead reconciliations, and aging inventory strategies

Support product launches and seasonal demand planning

Customer Service Operations

Oversee customer service workflows, returns, refunds, replacements, and exchanges

Manage outsourced partner and ensure the SLAs are being met

Improve processes to reduce response times, errors, and costs

Partner with marketing and sales to support the customer experience

Budgeting & Forecasting

Build and manage annual operations budgets

Track and forecast logistics, fulfillment, and operating costs

Report on key performance indicators including freight, fulfillment cost per order, inventory turns, and service levels

Systems & Process Optimization

Oversee key operational systems including ERP, 3PL integrations

Lead continuous improvement initiatives to increase efficiency and scalability

Drive data-driven decision making across all operational functions

Experience

Degree in Business Administration/ Supply Chain Management/ Logistics

3+ years of experience in Supply Chain or related position

Experience in leading teams

Experience working in logistics and transportation across international borders

Experience in inventory forecast and management

Experience in procurement, budget management, and customer service

Experience working within an ERP system (Experience with NetSuite is an asset)

Advanced working knowledge and experience in Microsoft Office with specific strength in Excel

Skills & Abilities

Excellent communication skills, both verbal and written

A leader who leads by great example and is a multiplier

High standards for quality control and performance

Highly organized and detail-oriented and able to manage overlapping projects

Analytical thinker with problem-solving skills and mathematical abilities

Ability to stay calm and productive under pressure

Great communicator who is persuasive and good at negotiating

Takes initiative and able to identify opportunities for improvement

Driven by goals and KPI's management

Ability to work both independently and in a team-based environment

Job Type: Full-time

Pay: $65,000.00-$95,000.00 per year

Benefits:

Extended health care On-site gym
Ability to commute/relocate:

Vancouver, BC V6C 2S6: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Could you come in person 2 to 3 days per week? What is your expected salary to start and 1 yr from now?
Education:

Bachelor's Degree (preferred)
Experience:

Supply chain: 3 years (preferred)
Language:

English (preferred)
Work Location: Hybrid remote in Vancouver, BC V6C 2S6