Job Description

About The Body Shop

The Body Shop is a pioneering global brand in ethical beauty, sustainability, and fair trade. We are looking for a results-driven Ecommerce Coordinator to execute and elevate our digital sales experience--ensuring product excellence, seamless site operations, and a values-driven approach to commercial growth.

Role Overview:

As a Supply Chain Coordinator at The Body Shop Canada, you will play a vital role in the day-to-day operations of our supply chain and inventory management functions. You will support key processes related to inventory accuracy, vendor coordination, international freight, and third-party logistics (3PL) to ensure timely and accurate product movement across our supply chain.

Key Responsibilities:

Inventory Management

Inventory Adjustments: Execute and track stock adjustments for both retail stores and third-party logistics (3PL) partners in accordance with company policy. Vendor Shipment Discrepancy Management: Investigate and resolve discrepancies between vendor shipment documents and physical inventory received. Store Shipment Discrepancy Resolution: Collaborate with retail locations and logistics teams to identify and correct store shipment variances.

Logistics & Freight Forwarding

Inbound: Create and manage inbound container records, ensuring accurate documentation, tracking, and on-time delivery. Customs & Compliance: Support customs clearance by preparing and verifying documentation for international shipments, ensuring compliance with Canadian import regulations. Freight Forwarding Coordination: Liaise with freight forwarders to manage international shipping schedules, booking accuracy, and delivery timelines. Vendor Invoice Auditing: Review vendor invoices against purchase orders and shipment records to ensure billing accuracy. Escalate discrepancies for resolution. TBSI System Coordination: Maintain data integrity and updates in The Body Shop International (TBSI) systems related to inventory and logistics processes. Third-Party Logistics (3PL) Support: Coordinate with 3PL partners to monitor stock levels, track shipments, and resolve warehouse issues related to storage or fulfillment

Qualifications/Competencies:

Post-secondary education in Supply Chain, Logistics, Business Administration, or a related field. 1-2 years of experience in supply chain or inventory coordination, preferably in retail or consumer goods. Strong understanding of supply chain processes, import/export compliance, and inventory systems. Strong attention to detail with analytical and problem-solving skills. Excellent communication and collaboration abilities with internal teams and external partners.

Tools & Technology Proficiency:

Proficient in Brightpearl, Inventory Planner, Microsoft Excel, and other ERP systems (e.g., SAP, Oracle). * Experience working with logistics platforms and 3PL systems.