Job Description

Supervisor - Community Support Services

Supportive Housing Unit

Number of Openings:

1

Division:

Community Support Services

Full/Part Time/Casual:

Full-time

Program:

First Place Supportive Housing

Regular/Temporary:

Regular

Location:

Hamilton, ON

Union:

Non-union

Hours of Work:

Days

8:30 am -4:30 pm

- Average 75 hours bi-weekly

Posting Date:

August 28, 2025

Closing Date:

Until Filled

Wages:

$22.53/$36.56 hour

French Language Skill Requirement:

N/A

On call required every other week including every other weekend.

This posting is for a current vacancy.

POSITION SUMMARY:

The Supervisor - CSS - Supportive Housing (SCSS-SH) is responsible for the effective day to day coordination of the Supportive Housing program. This role supervises clinical staff, and other admin staff as required. The SCSS-SH ensures accurate and effective staff scheduling, day to day employee relations, program data entry including payroll, data collection, report generation, and other supervisory duties as required. The SCSS-SH also participates in various program level committees and/or community facing discussion groups.



This role directly supports the Manager - CSS Supportive Housing by acting as the first point of contact for program staff members as it relates to the day to day operations. The SCSS-SH also works in close co-operation with external stakeholders as well as Head Office Staff.

CORE DUTIES AND RESPONSIBILITIES

Supervision / Operations

Supervising the Supportive Housing Personal Support Workers, Companions (and in some cases other admin staff) in their daily activities, including general performance coaching and employee relations Acting as an initial point of contact for operational questions and/or day to day functionality Coordinating and overseeing program scheduling, including regular shifts, vacations and other scheduling requirements, monitoring staff availability and call-in's Maintaining high levels of team work, integrity, and confidentiality among program staff, organizing staff daily huddle meetings Assisting with program staff events such as staff meetings, team activities, improvement initiatives and other team activities as required Providing coaching to other program staff members on general operational requirements including processes, procedures, software (e.g. Procura) and behavioural expectations Performing data entry into a scheduling database software where applicable Participating in various external meetings, discussions and/or committees (e.g. Emergency Management Committee) Ordering supplies for the program Assisting on the preparation of bi weekly payroll Maintaining petty cash for the program Organizing and reporting on various program audits, surveys, inspections and program communications Responding to, and finding solutions for, basic client issues (e.g. care plan inquiries, time changes, lost keys etc) Creating and distributing information packages to client's and client's family members Organizing elevators for client moves, tracking keys and security swipe cards Maintaining client files in an accurate and effective manner Maintaining all program level human resources files, documentation and organization forms Participating in basic union activities and pre-grievance discussions with staff Understanding and applying collective agreement requirements Working in collaboration other staff (e.g. IT, HR) to find solutions and resolve issues

Training

Delivering program level New Employee Orientation training, as well as re-training as needed Ensuring staff complete mandatory training requirements Working collaboratively with other staff to document completed training courses Other corporate and/or program training duties as required

Reporting Functions

Coordinating the collection and reporting of key program data indicators, as well as the generation and distribution of various reports, trend analysis, and other information as required or requested

CORE COMPENTENCIES

Regularly demonstrates our mission, vision and values: + Support compassionate care, faith and diversity
+ Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
+ Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others Actively promotes a healthy, safe, supportive and inclusive work environment Proactively contributes to initiatives, supporting and encouraging positive change Ability to engage in effective problem solving, possess logic and analytical thinking Skilled at thinking about creative solutions to complex problems Solid team-based approach to every day work activities Superior communication skills both verbal and written, with an excellent customer service mind set Positive and professional, with a "can do" attitude Willingness to regularly go the extra mile and actively support co-workers Proven ability to pay close attention to details Ability to work in a fast-paced environment, to meet critical deadlines Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards Participating fully in both internal and external training requirements Participating fully in corporate quality initiatives Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

KEY EDUCAITON AND EXPERIENCE

College level degree in Office Admin, Business Admin, or Medical Admin OR relevant and related work experience,

required

1-3 years of previous experience in a similar role,

required

Previous Supervisory experience,

preferred

Previous PSW, Social Work, or Community Support experience,

an asset

Experience in post acute, retirement home, LTC or other healthcare setting,

preferred

Experience or training in mental health, gentle persuasion approach or similar,

preferred

Intermediate knowledge of MS Office (Excel, Word, PowerPoint),

required

Previous experience using scheduling programs (e.g. Procura),

preferred

Knowledge of medical terminology,

preferred

Knowledge of Employment Standards Act and other applicable legislation,

preferred

Previous experience with an on-line training platform,

an asset

Previous union environment experience,

an asset

St. Joseph's Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.




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