Job Description

ABOUT US

SOAR Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, the Housing Resource Centre, as well as Transitional Housing and Supportive Housing programs.

JOB RESPONSIBILITIES

As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30am if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified needs and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

The Supportive Housing Program assists clients to secure safe, affordable housing within the community. Clients are supported by a Supportive Housing Counsellor and rent supplements are available to help bridge the difference between the client's ability to pay and the market rent to a maximum amount.

As the Supervisor of Supportive Housing and Housing Resource Centre, you will:

Supervise staff, participate in the recruiting process for program staff and provide guidance in staff performance management. Apply the principles of the Housing First approach in day-to-day work and interactions. Work collaboratively with the Housing Services team to ensure program delivery to all clients. Prepare monthly statistical reports and billing summaries. Integrate a harm reduction approach. Develop and evaluate program activities and client groups. Assist with the development and implementation of the departmental work plan. Facilitate department and sector case management meetings. Liaise with local landlords and referring agencies. Support with managing program funding and purchasing of necessary supplies; and Provide support counselling and life skills training to clients and monitor their progress towards independence.

Hours of work:

Monday to Friday, 8:30 am - 4:30 p.m. with flexibility to meet program needs.

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

COMPENSATION AND BENEFITS

Annual salary: starting at $54,074 plus shift premiums and comprehensive benefits.

The Perks

An Employee Assistance Plan for all staff and their families Full Time staff start at 3 weeks' vacation 60 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year) 15 Hours of Wellness time (pro-rated the first year) Fun events for all staff Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff An Agency committed to ensuring your physical and mental health/safety is paramount

REQUIREMENTS AND QUALIFICATIONS

Have a college diploma in a Human/Social Services field. Have a minimum of 2 years' combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness. Be proficient in MS Office and be familiar with databases. Have access to reliable transportation. Be able to manage occasional exposure to vicarious traumatic stress. Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments. Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense
Start date: as soon as possible

Email:danielle.woodman@soarcs.ca

Apply by: November 14, 2025

Reference: Supervisor, Supportive Housing/HRC

SOAR Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.

Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $54,074.00 per year

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Education:

DCS / DEC (required)
Experience:

combined student placement and/or paid: 2 years (required)
Work Location: In person